Chick-fil-A — Restaurant in Rock Hill

I waited an entire week to give them a third chance to reach out to see if they wanted to rectify the issue but it all starts with leadership at the top and it obviously trickles all the way down starting with the operator Chad Sheley.

I grew up in Atlanta and have been going to Chick-fil-A for over 30+ years and have sat in Truett Cathy's office as a young boy on field trips listening to his stories and his philosophy for those years. I have always been a fan and will continue to be a fan but I will not be visiting this location or any locations that are ran by this operator.

The incident happened last Friday around normal lunch hours and they were extremely busy. I waited inside at the line where you could see they were understaffed at the counter (which is perfectly fine, it happens) and I was willing to wait, not long maybe a little over 10 minutes to place my order. The kid working the counter was wearing a mask and he was very soft spoken so he was not able to communicate well (his choice, no worries here) but maybe have him do something else in the restaurant as that is a vital part to make sure you are communicating properly with your guests. I placed my order for a number 10 meal to DINE IN. He gave me the table tent presenter, took it and placed it at my table waiting for my food. Again, very busy so it took a little over 10 minutes to get my food. I am always happy to wait at a Chick-fil-A because I love the service and quality of the food.

The girl brought over my food and picked up my table tent. When it was brought over it was in a to go bag which I thought was weird but I was ok with it. When I looked inside I was missing my fries and then I noticed on the bag it read "Dine In". At this point I knew there was some sort of miscommunication on their end as I obviously ordered Dine In and they gave me a table tent to prove it was Dine In and they did not put the fries in the bag. This is where I was appalled on how the Team and Management handled the situation.

I went back to the counter and told the girl my fries were missing from my order. She said I did not order them and then I would have to pay if I wanted fries. I said I did pay for them and clearly there was some miscommunication on your end as you also put my order in a to go bag when it was clearly listed as Dine In, so I would like you to fix that if you don't mind. She again told me I was wrong. This is where the coaching opportunity comes in. Instead of arguing with me she could have clearly went to the cashier who I pointed out to her to see where the miscommunication was and they could have fixed the issue right then and there but that was not an option for her apparently or option two, just hand me a thing of fries and be done with it. I said don't worry keep the food and keep my money since you obviously don't care. I went over to the manager and explained the situation as well and he looked like a deer in headlights and did not say a word.

They let me walk out the door without caring at all and did not care to fix the situation over a thing of french fries, pathetic if you ask me. I then called Customer Service to give a review and gave them all of the information and was told to expect a call or follow up in the near future. The only thing that happened was they sent me a free dessert. How pathetic is that? Here is a dessert to shut him up. Chick-fil-A cares? I threw my money back out and left the restaurant, you think I want a free dessert? Amateur hour right there. This location is a Bojangles disguised as a...

Very disappointed with my visit to this location last night. We visited through the drive thru. They were bringing people their food behind the order menus. It was easily 15 cars away from the window. Some of the customers got their food before they even paid. Why would that happen if the orders were made IN ORDER. About halfway through the drive through where you turn to cut the corner of the building towards the window, the car infront of me got their food. One of the ladies working the drive thru directed me to go around the car infront. I barely made it without hitting their car or the curb in front of the car that I couldn't see from behind. If you are going to have people directing traffic please teach them how!! We finally made it to the window. I sat at the window for a solid 10 minutes watching as they took cars behind me their food. The ones running the food from the window were stressed but polite. The girl in the window was rude. I asked for a spoon for my icecream cup and she rolled her eyes when she said its in there very loud and aggressively. Still waiting I watch as they get confused who's change is who's or why they cant find a car whos food is ready because "they have to be behind the speaker". When I finally got my food they forgot to give me my icecream. I asked for it, annoyed the girl handed the guy the icecream to hand me. I also ordered a regular cone. I told them I traded my toy for one icecream and also bought one. She rolled her eyes at me and handed another kids cup she already had in her hand out for me. I'm assuming it was for another order. I didnt have a receipt and was never offered one so instead of arguing and obviously frustrated, I took the kids cup. Upon leaving i was missing one spoon for my icecream and one fry for my meal. I ordered 3 medium fruit cups and all of them had gross almost rotten apples in them. White not ripe strawberries and maybe 2 blueberries. The oranges were the only good part but by that point my kids already turned...

I’ve been craving Chick-fil-A for a few days now. Keep in mind I worked for Chick-fil-A in the past front of the house and back of the house, prepping food, cooking the chicken as well as taking orders and handing off food. Immediately when I opened my 12ct nugget I could tell by the color they were not fully cooked. I still tried to taste test one thinking maybe they were just not dredged properly but after biting into one and feeling the rubbery consistency and not being able to fully get my teeth through the nugget I knew my first assumption was in fact right. I took my nuggets up to the front and was helped by Samantha a team lead who told me that all the nuggets were cooked the same temperature after reassuring her they weren’t done not only by the color but the texture she still continued to tell me they were fine but she would take them to the back and see what’s going on. Which might I add is not correct procedure taking nuggets that have been touched, opened and bitten in. She proceeds to come back and let me know that the lady in the back said there was nothing wrong with them but she would replace them for me. I didn’t know that Chick-fil-A customer service policy came with a side of passive aggression. When I worked for Chick-fil-A I kindly apologized to the customer replaced or refunded there item with nothing other than an I’m sorry and my pleasure. I don’t understand why food workers take it personally and act as if the replacement is coming out of their check. I then asked for a refund and she only tried to refund the nuggets and not my whole meal (why would I want the fries now that they are cold since I had to go back and forth with Samantha?) finally after shaking and struggling she was able to give me a refund with her passive aggressive attitude. I will never be returning to this Chick-fil-A because of her and how she handled the situation. As a team lead it is unacceptable and unprofessional. I pray she gets better with her attitude and problem...