Rock Hill Diner — Restaurant in Rock Hill

It’s sad that in todays world customers are still mistreated. Especially those of darker skin. On Friday my mother (who is white) went into this diner and eat. She had excellent service. She got me a salad to go and the waitress was very nice and explained about their salads and what what be a better choice. My mother was not charged up charges or extra for salad dressing.

Fast forward to today Saturday. Today my mother went into the diner with my son/her grandson (who is black) now the service was quite different. My mother was charged for every little thing. For an extra side she didn’t want the French fries but asked for mashed potatoes, and she wanted the okra and tomatoes. The waitress told her there would be an additional charge but not the cost, my mom got me a salad to go and was charged for the salad dressing (which she wasn’t the day prior and they sent the wrong one) so the bill was much higher than she expected. I told her to say something to the owner or manager. He didn’t listen to her and said the charges were accurate. So what would have been a 30 dollar bill went up and over 40 dollars.

So I called the restaurant to speak to the owner/manager and tell them how she felt. When I did he was extremely rude and was cussing at me. He kept cutting me off. I said to him that the only difference was my son with my mother and the experience completely changed. He was like my wife and is black so don’t go there with me. I said to him sir I’m not being argumentative or anything I’m trying to explain how a customer felt but your being rude and cussing at me and cutting me off. So he was trying to tell me my mother got an extra side. I asked multiple times what was the extra side before him saying it was the okra and tomatoes. I than said isn’t it your waitress job to set the expectations and if there’s a charge what it’s supposed to be. He than puts the waitress on the phone. I asked her if he is always rude to his customers like this she of course stuck up for him and was argumentative with me. She told me she told my mom there was an up charge and I said you could have educated her on what that would be and her response was she could have asked.

The point is that in today’s world this should not be the experience People especially people of color should experience. If he really is married to a black woman than he should be willing to listen and understand how myself and mother would feel. The whole experience changed the moment she walked through the door with my my black son.

I asked what he was and the waitress said Greek. I told this manager that men should never talk to women the way he was speaking to me. Very disrespectful and rude and cussing at me. I never once’s raised my voice or was mean or nasty. I simply was calling to express how they were made to feel. My son didn’t even feel comfortable going to the bathroom there.

So I say to all be mindful of going to this place especially if you are black. See if you are charge additional for simple stuff or if pricing is explained if you changed or want to replace an item.

Management and staff should have enough respect for their customers to hear them out and find away to speak to them respectfully even if the matter may not get resolved but after calling and trying to explain how we all felt we were not heard at all. But made to feel even more that we were being targeted and treated disrespectfully. Especially coming from a man who is supposedly married to a black woman.

To make this even worse my family and I have hit hard times. We are technically homeless and have been staying at a hotel. Our funds are running low but my mother wanted my son to have a decent meal and this was that...

I've been going to this place since the doors was opened ..and first thought was when I got my breakfast plate why did they cover my bacon and eggs with grits . I mean the entire plate ..so I had to go to ordering with my bacon on the side. Also about every waitress has taken our orders and served us more than 3 times and none of them has even noticed us as regulars. And the problems I've had with this place is grease.the food is greasy I have to order my hash browns dry as well as my toast. Then I've been going late around 10am 11am and I've noticed that they have had to be reckoning their foods. Meaning reckoning bacon cause it's hard and rubbery and impossible to eat lately and out of all things after us still being loyal understanding customer they charge me weekend prices on breakfast yesterday Friday June 18th 2021 .. They said when I asked why it was so expensive today and the balding guy at the cash register said it's because it was after 11 am.. My thoughts about the breakfast before this happend that it was awful bacon rubbery unbeatable even for me dog as I did get a box to bring the trash home to my animals and it's still in the box in the yard now covers with ants cause my animals couldn't eat it either. But when I asked the man running the cash register why was my breakfast so expensive today and he autamaticly got a attitude and said it was due to it being after 11am for breakfast..unreal they charge more for re cooked foods that should not have been served.. I can go Mon - Friday and pay with a $20 and it's always a little over $16 and I always leave the remaining change to the waitress.. But I had to get a $20 bill broke down to get change to tip the waitress. I've made my mind up that I will never go back to the place.. Although I will say that their is only one lady that recognizes us as regulars and seats us and always is extremely nice.. That's the small short little Greek lady that will walk you to your table ..its a shame that the place is serving such greasy foods and place has went down on their service.. Now we will be looking for another place to go and have breakfast.. I highly recommend to always get you meats on the side or on another plate or to have the grits put into a bowel if not grits will cover your entire plate.. I will never...

0 stars if I could. Food was not good and the service was absolutely poor. To start off we came on a Sunday afternoon. This was my first time eating here but my friend had eaten here before and said it was good. I already expected to wait a little bit due to the day and time it was knowing they were probably a little busy. When we walked in, there was a lady standing behind the podium. I told her that we had two people, expecting her to ask for my name or something, all she said to us was to sit and she would call us. We sat down around the corner distanced from other guests. The guests before us were seated. Then two other groups came in, sat down, and were seated at tables before us. We had to get up, Move to another seat to be seen before we were seated at a table. Maybe you should take guests names, so you know the order in which guests arrive. Then the server came up, seeming rushed, got our drink order. She came back shortly after, still rushed, and got our order. I didn't even have time to look at the menu. I just ordered what my friend was having just to give her the order. I don't know what was going on with the server that day but she was either overworked and had to much going on or just simply wasn't there because she forgot half of what she said she was doing for us and she just wasn't organized. The service over all was poor. The food in all wasn't that good and the whole time we were been rushed to eat and get out. I was handed the check at the end and the server stated that she is not rushing us but here is the check and that if we want desert that she can adjust the check later. Having not ever been here before I didn't even get a chance to know what desert there was. I understand that it was a little busy but provide better service to your guests and give them more of your attention because poor service is only hurting...