Rockaway Service Center — Local services in Rockaway

My mom, who's a senior, needed some work done on her vehicle, starting with fixing a slow leak in one of her tires. I live out of town, so, after a little online research, I reached out to Rockaway Service due to their 5-star reviews. When I inquired as to the cost of plugging a slow leak, I was told there was no charge as it was a service they perform for free. I was taken aback. No charge? Naturally, I had my mom drop the car off. Pat and Dan were very nice. A short time later Dan called me to discuss an issue with the sub-frame. My mom's vehicle is a Jeep Compass - subframe rotting out is a well-known and common issue. I was actually already aware of this on my mom's car and had been keeping an eye on it for the last year or so, knowing it would need to be replaced at some point. Dan texted me photos of the current condition with his recommendation that I not put it off any longer. The photos he took while the car was up on the lift showed the rotting had progressed much further than I could see from my vantage point with the vehicle on the ground. I grew up working on cars my entire life: My father was a huge do-it-yourselfer, so I know my way around an automobile. I know if I'm being spoken to honestly or not. I was trying to hold off because it could be a pricey repair, but Dan was correct - I could not put it off any longer.

We made arrangements to bring the car back in a week. My mom dropped off her car to get the repair done and they actually drove her to work - unfortunately, the repair took a little longer than expected (as these things sometimes tend to do - it happens) so they picked her up at the end of the day and drove her home! Knowing my mom needed the car (she a senior widow, living alone), Dan stayed late the next night, finishing the repairs and then he personally delivered the car to my mom at her house! Who does that? Both Dan, Pat and even Denise (the woman that answered the phone) were all pleasant and professional. They went above and beyond what I would consider to be "normal" service. My mom is ecstatic about how much better the car drives and I'm very happy with the pricing. I think everyone can agree that it's very difficult to find a mechanic you can trust, and cold-calling one like I did here was a gamble. But it was a gamble that I'm glad to say paid off.

I can't say enough good things about the way they treated both my mom and me. I know I tend to be overly wordy sometimes... but this time it's warranted. I just wish I lived closer to them, as, based on this experience, and the way they treated us as a first-time customer, would be very confident having them service my entire families' vehicles. I have no qualms or reservations about recommending them.

Thanks,...

While visiting our son and grandchildren, we got a flat tire. Not being from this area we called the closest place in proximity to where I had to park the car because the tire could no longer be driven on w/o probable rim damage, and definitely permanent damage to that tire.

It was around 4pm and while I assume most places would say, "We're about to close for the day.", or "We're already closed.", or "I don't have anyone to send out right now.", etc. just to not bother with what is most likely a plug in a tire that's usually no more that $10.00 - $20.00 I assume, certainly NOT worth anyone's time,

Dan and his staff at Rockaway Service Center not only came to me, but changed the bad tire w/ my spare, drove the car to their shop, plugged the tire up, good as new, and did not want to charge me, but I insisted, and they finally gave in.

They didn't try to sell me a tire, charge me for coming out to get the car, or anything that I didn't need like some places might have

I am not a local, established customer, probably (at least hopefully unless an emergency 🙂) not use their service again as we live over an hour away, but they treated me as if I was their customer already!

For what's its worth, I'm 65 years old. I've NEVER left a review, good or bad on ANY site about any type of business. If a business is good, I go again. If not, I don't. That simple.

I could not imagine not sharing my experience how Dan and the people at Rockaway Service Center treated me. You can be sure at the very least my son and daughter-in-law will use their service when necessary and all their local friends and neighbors will be told about them to hopefully utalize them as well.

Thank you...

My truck stalled, luckily in front of Rockaway Service Center. I happened to call them to inquire about help with my truck. Spoke to Denise and shortly after three guys crossed the street and stopped traffic and pushed the truck into their lot. They figured out within a couple hours what the problem was and offered a solution. I elected to bring it to the Toyota Dealer for warranty repair (another story/review seen at Towne Toyota). Went to Toyota and they tried saying my problem was the gas in the tank being Kerosene???? They even bad talked Rockaway Service Center who was very humble. Toyota tried telling me I had to empty the gas tank and lines because I could have multiple damage in the fuel system. I called Rockaway Service center and spoke to Dan/Pat and they were willing to continue where they left off and fixed the problem in a couple of days. Thanks to Rockaway Service Center I had a pleasant and reliable experience. Will definitely return as a...