Joliet Suspension — Local services in Rockdale

I was definitely lied to not exactly sure why. Brought truck in for alignment after replacing front end parts and was told I needed to add a plate or else they could not aligned. Never had problems with truck before all I did was ball joints.They claimed they could never get alignment right without putting this mysterious plate. Upon realizing the truck was not. 4 x4. They called me back and lied some more. And went ahead and aligned truck anyways. I did tell them to go ahead and do the job because I'm a 30-year mechanic and was extremely willing to see what they were going to pull. Glad they just did the alignment like they were supposed to. Not sure if they're just lying scam artist or possibly don't have much mechanical experience. Either way stay away. I know if they would have put this plate my truck would have not sit level at all. Good thing for them they don't make...

They did the leaf spring upgrade to my 2000 Ford Excursion. Miguel the front end (I'm assuming) shop manager and owner John are great people and easy to work with. Through the job their communication was great. They found things wrong with other parts and didn't try and rip me off. Changed a few things just for parts cost. Even went as far to search online for certain hardware I needed for the front bumper which saved me a good chunk of money. I told them I needed it by a certain date and they made sure I had it. I'm the type of guy that doesn't like to take my vehicles in and don't trust a lot of mechanics and I don't take the time to write reviews unless someone goes above and beyond. Which Joliet suspension did. I highly recommend sending your vehicles here. I know I will. They are definitely a family business and way more then a suspension shop....

You be the judge if you ready to deal with something like that. Here is my experience. Brought car first think in the morning. Was the first one there. Called 2x during morning, was assured my car will be looked at that day. called again at 3 pm was told they are about to look at it now. By 4.45 no one is picking up the phone anymore. Called next morning right at 7.30. Was told just waiting until his guys get in to talk to them about my car. Called about 5x times until 1pm. No answer. 3pm ( this is the second day) Im told they cant help me, I can come pick up my car. They held my car for 2 days!!!!!!! Lied to me numerous times about how they are about to called me back in an hour, how they already looked at it, or are about to look at it now. Holding my car, delaying the fix for 2 days!!!!! I for sure will...