Red Roof Inn Chicago - Joliet — Hotel in Joliet

Although I like very much giving good reviews and do so whenever possible, I'm afraid I have to give this Red Roof Inn in Joliet, IL the worst rating possible. I've stayed there several times for weeks at a time and never had any problems to speak of at all. I recently had another reservation starting on October 28, 2023. As usual, for piece of mind sake, I called the hotel to confirm the reservation. That call took place on the 26th The front desk clerk said everything is fine. She confirmed the reservation and a first floor room. On Saturday the 28th I called early afternoon again to let them know I would be there a little late maybe around 10:00 p.m. The owner/manager said that was fine and confirmed my first floor room again. However, when arriving at approximately 9:20 p.m. after driving several hours, the nightmare began. When giving my ID to the night clerk she said my reservation had been canceled and that I was on a DNR (do not rent list). Of course I said that's impossible and that I've stayed several times without any problems. She said she could see those past stays but the manager/owner put me on the that DNR list around 5:30 p.m. She could not see in the computer why. She tried calling her assistant manager but she could not help. I explained to her this makes no sense. I always keep my room clean and don't smoke at all. I knew payment couldn't possibly be an issue as payment is taken at the beginning of every stay and in this case it took place online since it was a weekly rate. She was sorry but couldn't help. Only the owner/manager could and she didn't have his number. So, after staying there several times without any problems, confirming the reservation twice, thinking everything was fine, I arrive there at night being tired after traveling only to find out my reservation had been canceled, could not stay there again, and that they were booked full even if she wanted to help me. It was insane. No one even called me to say there was a problem and just let me come knowing this was going to happen. She did try to help me get another room at another hotel. She suggested I write the owner (Hardy) an email and gave me his name and email address. After going through the unprepared late night search for another hotel and finally arriving after paying twice as much as what my other reservation would have been, I wrote the owner and explained what happened and asked to please take care of the problem as there had been some big mistake. I asked him to please call me to discuss the situation ASAP. I have NEVER received a phone call. I've called the hotel several times asking for him and still no call. I did explain what happened to another gentlemen clerk who remembered me from past stays. He said he knew why I was put on that list. It was because I violated hotel policy. I said WHAT hotel policy? He said I told the housekeeping ladies not to clean my room. Unbelievable! I said I NEVER told them not to clean my room but only that they didn't have to since I keep my room clean anyway and wanted to be nice. They did however clean it anyway several times and on the off days emptied trash and switched out towels. Now I'm thinking this is Crazy! Unbelievable! Insane! I've since called the hotel several more times and was told that owner/manager Hardy was not there. I still have not received a phone call or response to my email. I then checked with the Better Business Bureau and found that not only was the Red Roof Inn in Joliet, IL not accredited with them but also that it has an F rating. According to Google and F rating is the lowest grade of the BBB. This is written as a warning to others. What happened to me I have never heard of. Don't trust that Red Roof Inn. The owner, Hardy, is the worst you can imagine. I wouldn't want someone else going through a traveling...

The rooms are nice for the price especially, but with pipe in bathroom breaking i as a disabled person from my accident/:surgery and hernia plus injuries i dam near fell and could've landed back in icu if not dead ,water everywhere i quickly had threw my clothes, towels over it to contain it ,i already am dealing with so much this was supposed to be a affordable temporary get away / my birthday, dealing with a bunch of heartache ,pains,and hardships i just needed a break ,didnt have that ,had to pack all my stuff ,disabled carrying stuff again but all the way to otherside they probably got a kick out of it i could tell hotel staff didnt welcome me there because of im obese ,but im barely able to get around because of my accident, splenectomy and injuries, i have severe hernia and possibly dying of heart failure, my body wasnt swollen like this before my accident/surgery but i could see the way staff treated me differently than others ,from the stuck up lady at the counter making fun of my wrinkled money looking down on me Yes i paid cash and it wrinkled from my wallet sorry karen" i dont have daddies credit card like you ,she seemed like she was going to not take my money and tell me to checkout, i spent my savings on your ran down ghetto motel ,and got disrespected with rude comments from the Hispanic maid not a racial comment im half puertorican, i didnt know her name ,a very short petite maid approx 52 years old ,made fat comments towards me needing to keep a room with 2 beds because of my weight and just attitude rolling her eyes at me ,then apon having to switch rooms she went in the fridge found my brand new 2litter of soda and had nasty attidude when the young guy at front desk asked her to give my drinks back from room 218 she refused and told him to go check the linen closet where her cart is locked ,he only gave me juice and someone elses water, no soda was in there by the look on her face i know she threw it out to be make me upset for what though? And hotel like oh well you spent 340$ in our hotel but who cares she threw away something u paid 3$ for it ,to me this hotel lacks any concern , respect and professionalism, i wouldn't care if i was 600 pounds ,bare foot ,bald ,old as dirt ,uglier than dirt ,im a human being ,ruined my birthday and relaxation plans ,i wont come back to Joliet Illinois Red roof on McDonough street ,i want some of my money back for the inconvenience, disrespect, loss ,last 3 days of stay being a disaster ,the guests there are extremely loud ,talking loud late by my room ,very sketchy people ,hearing a child screaming below my room in 244 last night didn't know what room and i pray these non caring staff did something about it and that the child is ok and wasnt harmed he sounded like he was being beat ,killed im not sure ,i was alone in that room and didn't want anything coming my way but i pray everything was ok , i see why booking.com got me a cheap rate ,it should be even cheaper without discounts to stay there stay at this hotel you might see why ,as far as my stay besides comfort and fridge,microwave, some good cable that was about it ,wont stay at this location again im contacting my families attorney and filing a suit against the hotel ,getting that maid fired ,and contacting bbb,and corporate whatever i can to shut this redroof down like i have with another situation even less than this ! Don't stay at this motel trust me i could say more but this...

During my time there i could only afford to pay a few days at a time so every few days I would check out on my way to work, taking all my things and then check in again when I got off. One day Juan told me that since I had been there so long and they'd had no problems with me I could leave my things in the room and just check in when I got off work (which was after 1pm.) So, after that I would not check out and instead I would go to the front desk every few days and extend my stay. One day when I had made a reservation to extend I went to the front to pay it and when the front desk guy pulled up my reservation he told me I was DNR and they could no longer rent to me. I asked him why and he said he couldn't see into the system as to why but most likely I had violated some hotel policy or something. It had been nearly a month since I had been there without checking out and I had never done anything wrong. I don't smoke. I had no run ins with the staff. I had no unruly visitors (or any at all). I hadn't broken anything in the rooms. There was no reason for this DNR. I was told I could come back that the next day between 11 -1 and talk to the manager, Hardi. (This Hardi was the same man that never responded to a previous request for refund when I was wrongly charged a cancelation fee). I went back the next day and of course he wasnt there. I called customer service and they said they couldn't do anything but reach out to Hardi regarding the situation. i relayed the details to the agent and he said i would get a response in 48 hrs. What I received was a generic email from Hardi thanking me for responding to the survey. What??? I wrote back thanking him for the response but stating that he had not addressed my issue and of course i never heard anything more from him. I'm writing this review now because i saw another customer's review on here that is almost identical to mine. He was a long time guest then all of a sudden DNR with no explanation and no response from so called management. I suspected I knew the cause of the DNR designation but reading that other review confirmed it for me In Illinois, if you stay in a hotel for 30 consecutive days you become exempt from the 11.9% hotel tax . From that point on all taxes are waived AND you are to be CREDITED for all taxes paid in that first month. I believe that is why that shady manager was kicking people out as they approached the 30 days. He owes the guest money and doesn't want to pay! Also, if you stay over 30 days you are no longer a guest but a tenant and have tenant rights. The hotel would have to go through the legal eviction process to get rid of you. .I also think the practice of forcing guests to leave at around 28 days with false claims that they have broken some hotel rule is referred to as the "28 day shuffle" and it is illegal. I hope everyone reads this review so they are equipped with information so this shady Hardi character can't get away with...