Xscape Salon — Local services in Rockford

So disappointed. If you have ever gone through 8 months of growing out short hair you know it’s a pain. I paid for a few hair trims along the way and two highlights. Had been coming to Xscape for years, always a good experience. Couldn’t connect schedules with my normal stylist and the new stylist did not follow my request or the picture, in 25 minutes I was back in my car with a bad haircut. Did not wash or wet my hair and chopped off my hair and most of the highlights. (I haven’t cried about a hair cut since my mom permed my bangs in the 80’s)Stinks but it happens. This is a very small part of my one star review. I called several days later and left a voicemail asking for a owner or manager to call me. Waited a week, called again asked the owner to call me. Called a week later spoke to staff asked the owner or my normal stylist to call me. Waited another week left a message 2 days ago. Nothing. Obviously they don’t care if I come back, it is a busy salon, but at least a owner might read this and I can express my...

Paid $250 (before tip) for my daughter to get highlights and a trim on her long hair. I reminded her to tell the stylist, Danielle, that we were going to an event tonight. Most stylist actually try to make you look your best regardless, but some want to know if it is a special occasion. When my daughter arrived home I was sure she hadn't told the stylist that she was going out. Her hair basically looked like it dried naturally with frizz and uneven waves (her natural texture with no product or care). The top was straight and flat. When she said she told Danielle, I picked through her hair and was able to find a couple of curls. So incredibly disappointing- would have been better at a Super Cuts and styling it ourselves. Of course we didn't have...

Absolutely love Kristin at Xscape Salon!! She is always persistent to capture exactly what I'm looking for, even when I bring her crazy over the top Pinterest pics. I love that she has a wealth of knowledge in regards to products and is not pushy with sales at all. It's always a great time when I go to Xscape Salon. Updated after over 10 years of going to Xscape - Their new appointment policy is great! It holds people accountable for no showing or frequent last minute cancellations. The service industry is exhausting in today’s world and demand for services are even higher. The Xscape girls are...