Jade — Local services in Rockford

After what will be my final visit to jade today, I am disappointed in the direction this this store is going and find it very unfortunate that the staff/owner do not value returning customers. I'm not sure if they are struggling financially or if the owner and staff just do not know how clothing retail generally functions as a business model. I've seen several sales people come and go, so I assume the challenges are due to the proprietor. I attempted to exchange an unworn pair of pants with tags still on today and was sharply told by the clerk that "they couldn't accept an exchange ON THIS (was emphasized for reasons I dont know) without a receipt". She did not ask me any questions as to when the item was purchased or reason for the return. She did not make any attempt to understand the circumstances or get any information. She just shook her head violently and stressed that it was impossible, as though it were an absurd thing for me to ask, and handled the garment gigerly as if I had walked in off the street and handed her a soiled, damp bath towel. The last time I visited Jade was also uncomfortable, as the staff seemed to be very wary of me using the dressing room to try on items and were watching me as though I were concerning in some way. So much so, I bought the pants without trying them on, and needed to return them as they weren't a fit. Since the exchange amount of $32 was more important than my future business and the purchase I planned to make today, I politely told her she could keep them and left. After many years of patronage and referring others to visit, I will not return and will caution others about...

I have shopped at Jade for 10+ years and the comments about the staff surprise me. I have found them to be cheerful and helpful anytime I asked for help. Once, I had a spare set of keys fall out of my purse in their store without my knowing. They knew my aunt and I had just been in and that they probably belonged to us, so they put them in an envelope with her name on it. When I returned a year later (I live overseas) they pulled them out and gave them to me, and I still didn't even know they were lost! The return policy is strict, but also clearly written on the sales receipt, and I think posted in the store as well. If you think about the nature of their business, such a policy is necessary and also not unusual for boutiques. If you want easy exchanges shop at a big brand name box store that has a million of everything. I love the clothes at Jade, both in years when my style aligns with fashion and I buy a lot, and years that it doesn't and I buy only a little. I love that I can get unique quality pieces at Jade at affordable prices (not dirt cheap, but way cheaper than other boutiques). Hands down my favorite...

I'm extremely disappointed in their return/exchange policy. There are NO REFUNDS and you can only exchange an item within 14 days of purchase. I live on the other side of town and went to exchange an item. I was told that I was 7 days past the policy and could not even exchange my item. I told the girl that I would not be shopping in the store again and she could care less. I agree with a past post that the staff is very snobby. I am currently trying to get in contact with the owner to see if an exception can be made and no response yet after 48 hours. I love this store and have spent a lot of money in there over the years plus I have referred many people to the store. But that won't be...