Crunch Fitness - Granite Bay — Local services in Rocklin

I was a loyal member of the Citrus Heights Crunch location for several years, which closed in August 2024. Prior to the closure, I discussed the matter with the staff, who assured me that my membership would automatically end when the gym closed. However, after the closure, my membership was transferred to another location without my consent, and I was charged for four months following the closure.

When I attempted to cancel through Crunch's online system, I faced technical issues, including a broken link to my membership agreement and no receipt of confirmation emails. The staff at the Granite Bay location claimed that my membership agreement included a clause for automatic transfer within a 10-mile radius upon a location's closure. However, I never received a copy of this agreement, and these terms were not disclosed to me during my membership.

Despite multiple emails and attempts to resolve the issue, I was informed that no refund could be issued, even though I had explicitly requested cancellation and never used the new location. The lack of transparency, combined with unclear cancellation policies and unresponsive systems, made the process unnecessarily difficult and stressful.

While the staff I interacted with were polite and understanding, the overall handling of this situation left me feeling misled and frustrated. A refund for the improper charges would have been a reasonable resolution, but Crunch’s unwillingness to address this fairly has left me deeply disappointed with their...

I’m truly disappointed with Crunch Fitness in Granite Bay, frankly I feel like they are completely unprofessional. I submitted a request to discontinue my membership back in March 2020, yet that request was disregarded. They have continued to bill me until I finally noticed in December 2020. They demanded I pay for the whole year despite the fact that I moved out of state for school in March and never stepped into there facility. I had no choice but to pay and the manager “generously” waived $10 from my total for the final month of December. However, a few weeks later I get a call from their attorney’s office and the collection agency claiming I owe $10. I have contacted Crunch on multiple occasions, they have claimed that the $10 is waived and they will contact the collection agency to let them know. Again, they have even failed to do that. I am getting calls left and right from the agency and their attorney’s office; my phone is blown up during my classes and I truly feel harassed. This whole situation is beyond stressful simply over $10. I wouldn’t recommend Crunch Fitness to anyone and direct all to find...

I'm going to start off by mentioning that I come here for only one reason- Zumba. Specifically, a class taught by Trivia. I have never used the equipment, I have never spent any extra time here outside of the Saturday morning class.

That being said, when I come in, I'm always greeted by the front desk. Everyone is very pleasant. From overall prospective, the place looks clean and well equipped. Obviously there must be something great because there are also plenty of people.

I did noticed these machines that look a little different from the rest. I once asked a friend about them, she informed me that these are full body work stations. So in a certain amount of time, you go through each machine and you should get a great workout. I found that to be a delightful idea.

On to my favorite part- Zumba! Trivia is an amazing instructor. The classes are fun, high energy, great music, and obviously I'm not the only one to like them because the class is always full. As Long as Trivia is teaching, I'll...