Community Aquatic Center — Local services in Rockport

Paid for a 6 entry pass for the pool this morning in order to go to the scheduled afternoon exercise class. When I showed up for the class at 3:00pm I was told that the instructor Jennifer had decided to cancel at the spur of the moment due to pool being very busy with kids out of school. Many many folks left after showing up for the class. Desk staff said that instructor is a private contractor and could choose to cancel as desired.I suggest that they section off part of pool for the classes or find a solution during peak summer hours to accommodate both classes and public swim. They do close pool for their zumba classes so not sure why they don't find a solution for the water aerobics classes. Maybe use the same non contractor instructor for the aerobics classes? Lots of old folks here that need water exercises. Very dissapointing and likely instructor will cancel often now pool is busy with the out of school kids. I'm...

Very disappointing experience here. When we arrived at 9:50am today the front desk lady was going to let us purchase passes even though water aerobics was about to start and the kid portion of the pool was closed due to them not having enough life guards. Before paying I asked where we could swim and she said that we couldn’t swim until the class was over. I asked when the class was over and she said 11:00am. We left and came back at 11:05. The class was still going on and she then informed us that after the class was done the life guards would need to take a break until 11:45! We decided to leave because we didn’t think paying full price for only half of the amenities and waiting around to swim was worth it. My kids were bummed and I wasn’t thrilled with...

The staff was very unprofessional. I waiting behind some friends that wanted to caught up with the workers in the booth . They turned and made eye contact but continued to chat. So I went around to the inside office to ask my question a bout renting a booth for a later date and then the lady from the other side wanted to come around and jump in the conversation not knowing when I wanted to rent the cabana she interrupted to say they were booked. The lady I was speaking with at the same time as me said a month from know? Wish I would have gotten her name but I was done and started to rethink my plans to revisit. The pool was amazing. Kids loved the slides although there was not a lot of water pressure so they continued to get stuck having to scoot down...