Children's Lighthouse of Rockwall — Local services in Rockwall

To be honest, I like the classroom there, bright and seems clean. However, I was so disappointed with some teachers!

some teachers do not really love and care about the kids, at least the teacher of my kid was cold, though she said she 's been working in lighthouse for 9 years and had many experience. Every time I dropped him, he cried. The teacher just grabbed him, never comforting him. One day I picked him up and saw him crying sadly just beside the teacher. She did not even look at him, just chatted with another teacher!

There should be one teacher and one assistant in each classroom. The assistant was different every day!! So the kids were exposed to strangers everyday.

My kid has been suffered there for about 4 months. Initially, I thought he cried just because he was so attached to me. The teacher said the same thing that he cried because he was so attached to me and I believed . I was afraid that if I transferred to other daycare, he would take even longer to adapt. So we hanged in there until One of my friends' kid was bitten by other kid there. I understand it was normal that at certain stage, some kids like biting. However, my friend's kid's face was bitten so badly and you can tell that's because the teacher did not watch and stop it on time.

So I decided to transfer him to another day care. Surprisingly, beginning from the second day in the new day care, he stopped crying when I dropped him!!! When I pick him up, he was also not crying. It means he cried that was not his fault, just because the teacher in light house did not treat him well! The new teacher in the new day care comfort him and he likes it!!

In addition, when we left light house, the financial lady promised to return some tuition to me as she charged the wrong amount the week before. However she did not really return me money at all! I called several times, she said she forgot. Then she said she talked to the boss and the boss would write me a check, but it never happened!!

One day I met another mom in my neighborhood, she mentioned that her kid was in lighthouse but she did not liked it as there were so many turnovers. So she transferred to others too.

All I said was the truth, I just want to share my experience with other...

We did at-home care for many years, and when that ended abruptly about two years ago, we had to scramble to find daycare. After hunting and researching, we pretty much had it narrowed down to the “cheap choice” or the amazing, knock-it-out-of-the-park, state-of-the-art, clean, bright, friendly facility that is The Children’s Lighthouse. After touring what Rockwall has to offer, The Children’s Lighthouse was a surprisingly easy decision for us, despite being a bit pricier than our other options.

We were impressed from our very first visit by the staff and by the fun, structured environment. The corps of teachers is stable (over two years we have not seen much turnover), professional, and genuinely happy to see our kids every morning. (That seriously that goes a long way when I imagine the alternative of dropping my kids off with teachers who are sloppy, half asleep, and look like they’d rather be at home watching soap operas, which is what I observed on our other facility tours!) The director and admin team knows all of the children and parents by name, as do most of the teachers—even the teachers who have not had our girls in their class! Also The Children’s Lighthouse takes great pride in its curriculum, and although that was not our highest priority, our girls have blossomed academically beyond our imagination. After about a year at The Children’s Lighthouse, our older child went on to kindergarten last September. At our first teacher conference in October, we learned that she has mastered the entire kindergarten curriculum already, thanks to her year at The Children’s Lighthouse! On top of that, our three year old actually has pretty decent handwriting, believe it or not.

The choice of daycare is one of the most formative decisions you can make in your kids’ lives (if you’re reading daycare reviews, then of course you know that already), and we have not had a moment of regret about choosing The Children’s Lighthouse. You can go cheaper, but as in all things, you get what you pay for. With the quality of care that our children receive every day at The Children’s Lighthouse, we consider it a great value, no matter...

Very disappointing experience to say the least. We had signed our son up about a month ago at Children’s Lighthouse of Rockwall and there have been nothing but issues daily.

We had arrived for our sons first day, they did not know who we were or where he was supposed to be. We were walked around for 10 minutes from room to room until she figured it out. The lady continued to say "we have just signed up so many children lately, hard to keep track of everyone" When we did finally meet his "teacher" for the day it was a very cold experience. No comfort for the child and not welcoming what so ever. We had hoped this was an off day and spoke with their director Rebecca the following day.

We were told this is not the normal and apologized and informed us it will get better, they continue to praise and announce that they continue adding more children yet the current children are still not properly cared for.

Not enough staff in the rooms, when we show up for drop off there are typically kids wrestling, kids in corners crying and all around it looks like one big mess. The teacher is usually with 20+ kids and it is not enough.

Immediately after discussing our issues, it seemed to be a touch better for a couple days as there was a new teacher and she was a lot better. But that did not last long and she was transferred and he got another even colder teacher. Everyday we arrive it's a new teacher, chaos, no consistency, no compassion or caring.

When you enter the classroom, the teachers barely even look at you. They really do need to dive deep into their hiring practice.

Upon visiting before signup, they spoke a big game and the facilities were all clean, we were excited to the fact our child would be learning while there - this was not the case.

He was just recently at Bright Horizons in Plano but we wanted to get him closer. We have never had an experience quite like this and honestly hope no other families have to go through the same experience.

We have removed him from Children's Lighthouse and got him immediately into a much...