Cato Fashions — Local services in Rocky Mount

I am writing this review formally to express my deep concern and disappointment regarding an incident that occurred on October 7, 2025, at your Rocky Mount, NC location. During my visit, I witnessed a verbal altercation involving a manager, a customer, and one of your employees. The situation escalated in front of other staff and customers, and the manager’s behavior was highly unprofessional—marked by a disrespectful tone and poor conflict resolution. This incident could have—and should have—been handled in a more respectful and constructive manner. As a long-time customer, I have always appreciated the convenience and service your store provides. I shop here regularly, but after this experience, my family and I no longer feel comfortable supporting a business that allows such behavior from its leadership. It is especially troubling that this individual represents your brand and has been entrusted with a management role. I hope you take this feedback seriously and investigate the matter thoroughly. Respectful...

Some of the employees very disgusting management is very disrespectful doesn’t know how to talk to people, attitude is bad the manager and one of the coworkers got into a verbal argument with the people that work around them the situation could have been resolved nicely and in a better manner and if this is the person who yall choose to promote and sale for the business I hate that….. my family shops here and so do I but after yesterday we will not be spending any money there and I will continue to tell...

Better customer service could have been used. I walked up to store and employee flies to the door cracked it and says store closes at 5. Time she made statement was 4:54. I knew exactly what I wanted so I would not have been in there long. It could have been handled a better way. If you close at 5pm you should close at that...