JCPenney — Local services in Rocky Mount

There are some experiences that are right out of an episode of "What Would You Do"? Imagine you go into a JCPenney Hair Salon, for a scheduled hair appointment. Your hair stylist decided not to show up to work that day. The salon says it was the stylist's job to contact you to cancel or reschedule the appointment. This is unlike any other salon on planet Earth, since front desk staff ALWAYS handle contact information and the scheduling.

After the manager hears the odd exchange, she apologizes for the confusion, and offers to do your hair herself. She proceeds to leave dye on your head for 45 minutes. After washing and conditioning your hair, she searches through multiple cabinets. The manager then returns to you to say she has no access to a blow dryer. A JCPenney salon... Any salon anywhere... No blow dryer... This is not a punch line.

You then remind the manager that her salon is located inside a JCPenney. There are dozens of professional grade blow dryers located in one of the aisles in the store. This is just mere steps away. The manager states she cannot purchase one of the JCPenney Store sold blow dryers, to dry your wet JCPenney Salon serviced hair.

How does this nightmare fairytale end you ask??? You get tagged with a black dye mark across your forehaed, charged $45 for the dye job, and you leave JCPenney's Salon with a full head of deep conditioner, and a reluctantly provided towel around your neck. It's a scary day, when a real life trip to JCPenney is more horrific than fiction. Never...

I visited this store recently for a simple style ring to add to an outfit I had. I am disabled and have a services dog to assist me with my disability. My dog preformed his duties perfectly and did not cause any kind of disturbance. As I was checking out, the man who completed my purchase commented about my dog and said that I should not have taken him out when it was raining outside. He said that the rain was making my dog nervous and I should not have come out. I informed the man that he was a service dog and I had the proper certification if he wished to see it and confirm my claims. He told me that he could not ask for that and continued to tell me that my dog needed to go home because of the rain. (Side note, when my dog is not working, he loves playing in the rain. He is a lab and adores water. Also, it was a light rain, and he shook all the excess water off before entering the store.) I was extremely disappointed with this interaction. As a disabled customer, I expected the employees to be accepting and accommodating. However, my experience was the opposite. The change I would like to see here is an environment that is safe and understanding of disabled...

I used to enjoy shopping at this location, up until summer came. It is way too hot in this store for customers. It's understandable that the A/C could be broken for a week or two, but to have a broken A/C unit for the entire (hottest on record) summer is on the unacceptable side. When I go shopping there, I find myself rushing to get out of the store or in front of the portable A/C units that are throughout the store. It has to be close to 90+ degrees in that store, I have no clue how the employees stand it.

My only other complaint would be in regards to the coupons and the $10 off rewards certificates. I've had several instances, where I'll purchase an item that cost $15 and use a $10 off certificate, but my total is $8 or $9(instead of $5). The cashiers always say that it's sales tax, but they can never explain what percentage of tax is being charged. I've even used a $10 off certificate on an $11 blouse and the total was $5, when I questioned how that could be, the cashier looked at me as if I were a lunatic and claimed to have no clue what I was saying (it must be the new math taught in school...