Office Depot — Local services in Rocky Mount

I had the WORST customer service experience in my lifetime at this Rocky Mount location last week, June 21st, 2021. I did not get the workers name, but pretty much, I was verbally assaulted and enticed to defend my self against the cashier at the printing station. I spoke loudly and asked if any other workers could serve me because I didn't come into this store to fuss with anybody. The workers on duty turned a blind eye. The MANAGER, SHARON, said not a mumbling word as this worker went back and forth with me. All other workers ignored me. What's wrong with workers today? Nobody is forcing you to work a job that you don't want. The worker continued to tell me that the pickup time on my order (which was ONE black and white letter, two copies) was 6pm. Mind you, I came in at 11:30am. I sent my order in an hour before. There were no other customers at the print station. She told me that if there were other customers behind me, she would serve me last. I told her that I've sent in small orders before and are able to pick them up when I walk in and ask, at anytime. She called me a child, said that she would not respect me because I was way younger than her and asked if I talked to my mother how I did to her. I'm a legal adult by the way. But what does that have to do with anything? I knocked a little hand sanitizer bottle over, no where near her, and she proceeded to print my paper order and throw it at me. She said "do you think you're scarring anybody? You came in with an attitude anyway!" How do you know my temperament without knowing me? I will never come here again. If that's how office depot trains their staff, and the manager on duty ignores and can not deescalate worker and customer disagreements, then that is very horrible on their part. A worker should be fired on spot when they not only engage in, but cause argumentative behaviors over a simple order. Customer service is not a virtue anymore. How are people passing the interview process? None of that should have allowed to be said or done with 10 other staff members including a manager being present. I clearly asked if someone else would help me with my order. I am disappointed with Sharon's managerial skills, and they all need...

I've reviewed a number of businesses, but this review is a bit unique. I've come to this Office Depot location multiple times and generally have found the tech staff helpful and knowledgeable so I'm glad to give five stars.

However, I specifically want to give five stars to Derek. He doesn't normally work in the print/copy center and when he had to fill in, he had a wonderful attitude, was attentive to each customer's needs (he was multitasking with a line of customers and assisting another employee). Sometimes when there's a line of people, employees, understandably, want to get through the line as quickly as possible. But Derek did an outstanding job of making sure each customer's needs were fully addressed, all with a thoughtful, pleasant demeanor.

All this is great, but what really tipped it over the edge for me was his voice. CLEARLY, this guy should be doing voiceover/narration work. The whole time I felt like I'd been transported into a Marvel movie. That...

I would not send anyone I know to here. My social club went and had tickets printed on October 3, 2020. The lady was so nice and told me if I needed more to come back. I went back the very next day. The lady at the desk told me that they didn't pri t tickets. I said yes mam you do because I came the day before and had it done. She said well every time that I have tried the machine gets jammed. She calls for the manager and the manager that is there says she doesn't know how. The lady had such a bad attitude from the time I told her what I needed. I told her manager that I didn't appreciate how the lady acted from the moment she saw I needed tickets. She eye rolled and smacked lips. She also told me I was disrespectful. How did I become disrespectful by coming here for tickets. Asking for a manager so I didnt have to keep dealing with her attitude. Needless to say I didn't get the tickets I needed. I had to give one star or I...