Target — Local services in Rogers

I placed a store pick up order online, it said there were two of that item in that particular store. My daughter arrived at the store to pick it up. They stated it wasn't ready. I was on the phone with her and asked her to get a the store manager on the phone. Baylor gets on the phone and I asked if she was the store manager? She said yes. I explained the situation and she said there was no way to speed up the process. She stated she had to wait on the people in the back to get the item and scan it in and bring it up front. I asked her if my daughter could go back to the shorts section and grab the shorts and bring them up front. These were already paid for. Baylor told me no, they had to be processed first. So I canceled the order and told my daughter to walk back there and grab the shorts and check them out at the register. She walked back and couldn't locate the shorts so she asked the employee that worked in that section to help her find the shorts. She show the lady a picture of the order with the shorts in a photo, and the lady said she has no idea where they are. So my daughter walked around and couldn't find them. I called back and asked if there was more than one store manager? I asked is there one manager over the entire store? The lady said yes, I asked her name. She said Kristen. I asked if I could speak with Kristen. I explained the situation to Kristen and I informed her that Baylor told me she was the store manager. Kristen said, well she's the front and manager. I explained to Kristen that my daughter had asked someone in the store for help and they had no idea where the shorts were I also asked Kristen how they were going to find the shorts. She said it's not always correct online and they may not have them. I asked her if she could help her find them. She said if she'll go back to the fitting room one of the employees back there would be glad to help her. So I set my daughter back there, and they had the shorts back there and waiting the whole time. Very frustrated with the management and staff...

I spent an hour there for a defective Cat & Jack item that Target sells with a one year warranty. The store employees struggled for an hour not knowing what to do. When finally Kayla arrived, her genius solution was to advise me to call corporate after I had spent an hour there, This is the person that was supposed to solve the issue!!! Really!!! She seemed to be beyond herself that I flat out said: No, you will call Target and fix this. She proceeded sarcastically to ask me if I had 30- 40 minutes to waste, since that's how long it would take them to contact someone for guidance. Insane and rude!! I called Target, while she stood there not knowing what to do with herself. Those astute people on the phone fixed it right away: " I apologize ma'am, we will be sending you a $25 gift card and a survey, This is not the experience we want guests to have". Basic retail jargon that anybody who works in services/retail masters but Kayla. This is the worst Target I've ever been. Too many underwhelming experiences there, but today was well just ludicrous. Thankfully Amazon with its ways is merciless and slowly but surely decimating the retail industry. We will not have to deal with below par customer...

I found what I needed online using my laptop, but I didn't know about drive-up rather than in-store pick-up until I was at check-out. There it said I could use the Target app to change to the drive-up option after check-out, so I checked out intending to make that change. I downloaded the app to my Android phone, and once I got notice that my order was ready, I searched the app for the place to switch to drive-up pick-up. I finally found a place where it said it was possible to change from in-store to drive-up, but it just said to follow the prompts on the app. I couldn't find any prompts anywhere, and in an online chat with a Target rep, she said they weren't trained to answer that question. In the end, my husband drove up to the store and one of the delivery people stopped by his car and brought him my order, but of course since he hadn't been able to alert them via the app when he left home, he had to wait quite a while for them to bring it out. Now I know to start any order I make with drive-up pick-up from the outset, but perhaps your app needs more visible prompts for your customers to use in the situation I...