Big Orange | Rogers — Restaurant in Rogers

The food suuuuucked. I really wish I could put it nicely, but I just really wish I could get my $90 back. We are a family of good eaters, yet to my surprise: not one happy plate. Appetizer: fried pickles. Through out an entire hour long meal, never cooled to an edible level. Breading fell right off, left my mouth in pain. I imagine that’s what it’s like to eat lava My fiancé: had a burger, he said “it’s okay, I guess” ate half of it. Also, wasn’t aware that a $17 burger wouldn’t come with fries. I didn’t order with my ‘entree’ but he let me eat some of his and they were stale and cold. So, glad I didn’t pay to add fries to mine. My entree: the black bean burger. I am a vegetarian, and I constantly seek options to satisfy everybody’s needs. In this particular instance, we were celebrating a new house. The black bean patty was flavorless. Additionally, I asked for my burger to be made extra crispy because if not made correctly, veggie burgers turn out mushy. It’s unappetizing. Lo and behold, a mud pie. Cocktail: the lavender haze. Decent flavor. Far too expensive to pick lavender seeds out of my teeth the rest of my meal. Pretty. Pretty but gross. My step son: kid’s burger: he took a bite, said ew, and spent the rest of the dinner ripping his menu into tiny shreds. I don’t normally write reviews, especially not long winded ones, but this restaurant...

This has been one of our favorite places when visiting NWA so I was very disappointed at how many missteps our visit today had.

1. My wife and I have an acquired severe allergy to all red meat (Alpha-Gal Syndrome) The option to make all burgers with turkey sets Big Orange apart for us. Hostess informed us before seating that the special was a Spring Roll Turkey Burger. I order it to be told that the restaurant was out of Turkey. I ordered Falafel as plan B and was told out of Falafel too. This only left us a few options on the menu that were safe for us to eat. This was at noon on a Tuesday.

2. Ordered Basket of House Chips and Fried Pickles as appetizers. Chips arrived cold and obviously made well before serving (previously they had been served fresh from the fryer). I canceled our order for Fried Pickles once our entree arrived before we received them,

3. I didn't recieve my New York Sour cocktail until seconds before the entree. Waitress spilled some the red wine topping on the table, floor and my pants. Walked away without saying "sorry" or attempting to clean up the spill. I had to ask her for another napkin after mine was wet from cleaning up.

4. My wife is allergic to Bell Peppers. Ordered the Wedge Salad without Bell Peppers, told the waitress it was important. Salad arrived with a pile of Red Bell Peppers...

The food that we got was absolutely delicious! The service, not so much. I ordered my food online and got there a couple minutes passed the time they said it would be done. I asked the hostess for an estimated time and she said 10 minutes max. I ended up giving her my phone number to call me when it was done. She acted like it was no problem. She was even the one that suggested they call me in the first place. I had a toddler with me and needed to let her walk around. Well a little over 20 minutes had passed, as I watched the same girl walk out of the restaurant, look me straight in the eyes and then looks back down and continues to walk by. She didn't saying anything. So I walked back in the restaurant and saw that my food was sitting behind the counter. I don't know how long it had been sitting there before I walked in. Nobody called. I proceeded to take my food. And as we were driving home, my wife noticed there was a side missing. I didn't turn around as we were too far to turn back. I should have checked the food before I left but I was in too big of a rush to get out of there. This was a pretty upsetting first time experience at this place. We will more than likely be back just because the food was so good but well will not be ordering to go anymore. Too many false words to...