Sakelaris Ford Lincoln of Rolla, Inc. — Local services in Rolla

1/2 I had a bad experience with this dealership. I am not familiar with the Ford sales company as a whole, but Sakelaris was very bad. In the beginning, I was just looking for a car and picked out a car to test drive. Right after test driving, Ben immediately started talking about purchasing the vehicle. I was fine with possibly purchasing the car but was not really planning on it happening so fast. After talking for a good five hours, Ben told me my APR would be in the teens since it was my first ever finance and purchase on a car but never said the price. Ben told me since the car was not a "buy as is" car it should have been in top shape. The car had a flat left tire and the radio did not work, so Ben said it would all be taken care of before the final paper work so it would be in top mechanical condition and seem as new as possible. The car was used with 153,000 miles on it, and they wanted around $14k for it. They wanted my car for $500 but quickly changed to $900, then $950, and eventually $2000 for my car but more on that later. They never gave me an actual price of the car or APR percentage until they made me sign some papers first. After getting the first financing details the car would be $217 a month with 5% APR and a $4,500 down payment. I stated that $4,500 would be to much and would like to put around $2,000 down. This is when they offered $2,000 for my car, and at this point about two days have passed. They pressured me by calling me and talking to me saying they would look bad with the bank if I had declined, and they had fought against the bank to get to where it was. Talking about how much time they have put in to it and constantly saying they would hate seeing a "good deal go to waste". Ben and Al Morgan (his boss) kept saying how they wish they could drive the car off the lot with that deal. I said I would put $3,000 down and they said they would have to re-submit it to the bank. A day later they called and told me the bank had declined and told me to come in to look at other cars instead. I was so happy to hear they declined it so I would not have to talk to them anymore. Nope! About ten minutes later they called saying it was approved by the bank with $3,500 down with less than 6% APR at this point. They manipulated me throughout this entire time and as soon as I walked in, which was no more than twenty minutes after they gave me the last update, they told me the deal was $250 monthly, with $3,500 down and 8.2% APR now. Later I called the bank and found that all the changing was a lie and the bank apologized for what I had to deal with as well as they would not care about me getting it. They said it would not make the dealership look bad at all. My girlfriend asked them why the APR was less than 5% and monthly payments were $217 twenty minutes ago and now it was suddenly changed. The boss Al, tried to say it changes day to day, but we specifically said we were told less than 5% right before coming over. Throughout the entire time nothing they said actually stayed and kept changing. I eventually signed everything and afterwards ended up crying due to the stress and pressure they put me under. They did not go through the majority of the contract with me even though it was my first time. They just skipped through the contract and pointed at where to sign electronically and in paper. Not even a day later I came back and asked to return the car because I felt manipulated and lied to. The car wasn't in good condition and the tire was still flat and the radio wasn't working still. I also recognized that the car was jolting a lot during and after shifting. They said they were still doing research on how to get the radio to work. They eventually told me they could not figure it out. I ended up being able to do a simple Google search and figured it out on my own. They stated that since the contract did not change then everything in the beginning that they lied about and kept changing did not matter since the contract itself...

I have been a ford guy my entire life and never had an issue until recently. I ordered a xl ford ranger with the FX4 package from Sakelaris Ford in Rolla MO. In Sept. Of last yr. In the beginning of November I noticed that when I looked on the ford website that my build did not include the fx4 package. I contacted the dealer and they assured me that it was ordered and not to worry about it. My Nov shipment was pushed back to March of this yr. During which time I contacted the dealership 2 more times about the package not showing. I then sent them a copy of the window sticker from my build that showed no Fx4 package or tow Package. The dealership would not return my calls for days and never seemed to have anyone available when I went to dealership. I went in today because my vehicle had arrived and finally spoke with the manager. He stated that himself and the regional manager have been attempting to contact ford since November and have received no reply back about the issues with my order and that my truck had arrived without the Fx4 package or the towing package. I myself contacted ford two different times and was told that anything dealing with orders has to be done with the dealership. So my question is what is the fix for this? The dealership tells me that they could never get ahold of anyone to fix the order and ford tells me to talk to the dealership. In the end I'm the only one that gets screwed. The truck that was built incorrectly will still sell so the dealership and ford get thier money and I get nothing but higher prices for vehicles and 6 months of my time wasted. Is this what ford has become since demand is high and inventory is low? I'm not sure I will buy another ford...

I would have given this dealership "0" stars if that would have been an option. My check engine light came on while I was out of town and this was the closest Ford dealer. I explained that I was from out of town and said I would be in town the next 5 days and the gentleman I spoke to said they would get it in and let me know what they find. I called the next day and was told the gentleman was no longer employed there and they had assigned me a new service advisor. It took them a week to get my truck in to diagnose the problem...it was a bad O2 sensor. From that point on, it became a disaster. I was told 3 different times that the "part had just arrived and they had it scheduled repair". Then, once it did finally get repaired, I was told that they wouldn't release it to me because they hadn't received payment from the warranty company. It took nearly a month for my truck to have a sensor replaced which I think is absolutely ridiculous. It was not an issue with part availability as I was told that the parts come out of Kansas City and are next day deliveries. I was also told that they didn't order the part because "they didn't know how the repair was getting paid for." I have an extended warranty that paid for the repair but, at no time, did I ever say that I wouldn't pay for the repair so I am not sure why they would delay ordering a part. If I didn't have a warranty, would I have had to prepay? This statement alone is just ridiculous. So, when I did finally pick up my truck a month later (Thursday) and drove the 3hrs back home, my check engine light came back on Friday morning. I would not recommend this...