T-Mobile — Local services in Roselle

Worst experience Ever ive been with T-Mobile for many many years as a customer. Today I went to the store with my daughter to do a trade with her iphone 11 to a 13 pro max and to add another line simple right? No. I walk in and theres 3 people no one is welcoming or anything but thats fine i already know what i wanted anyways. My daughter is looking at the phones and decided she actually wanted the pro max so i call a guy over to help me with the pricing. My english isnt the best (im from colombia) so i dont know if he couldnt understand me but he didnt look like he was making an effort either. I was talking about making a trade and he was talking about somethinh completly different.... ok so i told him to give my daughter and i second to decide. In that time a lady passed by and i asked if she spoke spanish. She walked by and with a bad attidute answered no I don't speak Spanish. Ok... no need for all that. We get everything the phone the man checks my id and then the man says he can't do the trade cuz the screen isn't original....... so I left cuz they were getting on my nerves at this point. I call tmobile directly and I ask this if I can still tradr if the screen isn't original and he was like yea totally. I went to different store where they took care of everything in hillside. The hillside people were amazing from the begining. The guy from t mobile on the phone deserves a rise foe staying on the phone that long. These people need extra training they were horrible one of them didn't even know what day it was. I would give a 0 but that's not possible so I...

I came into the store on 8/31 to activate a line I needed for a road trip. They put in a sim card which they charged $35 to add the phone, but they failed to activate the sim. I ended up not being able to make phone calls for 24 hours. When I called customer service, they confirmed that the sim card was never activated after waiting on hold to speak to a rep for 25 minutes. The two men at the store seemingly put more effort into trying to upsell me than activating the sim card. This is poor service which is sad on all levels especially since T-Mobile prides itself on good service. Smh. I have been a T-Mobile customer for 10 years and pay them over $1,200 a year, yet I have to deal with lousy and incompetent service. The service has declined tremendously ever since they merged with Sprint. Wait times to speak with reps are often long, their app is awful, and their so called "nationwide network" is often spotty in certain areas. I'm sure AT&T or Verizon would love to have me on board and I'm looking into porting my...

Beware of misleading promotions and unclear sales tactics. I upgraded my plan for an extra $12 a month, expecting to get $800 for my phone anytime I upgraded within the next 24 months. Just two months later, though, I was told I’d only receive $630. When I questioned this, the rep explained that the $800 offer was just a temporary promotion—not a core feature of the plan—even though it had been sold to me that way.

When I expressed my frustration, the rep dismissively asked, ‘Well, did you ask?’ I did ask—twice, in fact—specifically if I would get $800 for my phone trade-in anytime during the plan, and each time, they confirmed I would. They failed to clarify that this was a limited promotion, showing poor customer service and deceptive sales practices. Instead of acknowledging the issue, they put the blame on me for not asking the ‘right’ questions. Really...