Universal Truck Service, LLC. — Local services in Roseville

We had a complicated battery/electrical issue with our Sprinter Van, and we needed the van to be working & available in a very short amount of time. We had entered a festival as a sponsor and the van was the centerpiece of our sponsorship. The festival is this Saturday, July 12, and we learned yesterday, Wednesday, July 9, that the van wouldn't start, wouldn't move & wouldn't do anything.

My wife was pretty panicked, understandably. Based on previous interactions we'd had with Universal and the Perry family (it's a family owned business, owned by an amazing family called the Perrys), I told my wife, confidently, "Don't worry, we'll call Universal and it'll be all good."

So we did. And as I write this review, today, Thursday, July 10, which honestly I should've written years ago, I am more grateful to Mike, Andy & Ben than they could EVER know. They stepped up in a big, big, big way. I was able to reach Mike last night, who texted Andy, who texted me early this morning with an arrival time for Ben, their awesome repair tech. Ben showed up right on time, with a huge smile, a positive "let's get this done" attitude, a humble but confident expertise, and patience of a saint.

It was an excellent experience overall, but here's what REALLY made it amazing and worthy of this super long review...

Ben, the AWESOME repair tech, echoed what I already knew - that the Perry family is an AWESOME family, great people to work for, that Andy is "Mr. ON IT" and that Mike, the recently promoted president of the company, is the best boss - cool under pressure, kind & patient, but yet so earnest about running the business like a business should be run.

This told me that not only is Ben the kind of dude who exudes positivity, excellence AND gratitude, instead of negativity, mediocrity and entitlement... but it also brilliantly convinced me that Universal Truck Service is the best kind of business - one that is successful because from top to bottom, everyone feels valued and has bought in on the mission.

Top notch in every way. Amazing. I wish more businesses...

Let me start off by saying WOW. Michele is my kind of lady! She knows her stuff, loves her job and goes above and beyond to satisfy and inform! I originally called to bring in my 27' RV In for a full inspection. I expressed my needs and concerns which I need to tell you that UNIVERSAL TRUCK SERVICE WILL be my personal go to for my RV needs from now on. Now let me get to my great story.. I scheduled my first appointment to drop off my pretty girl. Dropped her off the night before, [ a young guy was at the counter and said he was covering for the normal person on duty and I could tell he had no clue what to do so I told him I was just dropping it off and I gave him my keys! ] I didn't hear back from Michele so I called her that evening.. Here is where it gets good.. She said she didn't have it! She thought I changed my mind and went somewhere else! My heart dropped to the floor! Who did I give my 27' RV to last night?! I was so exited to finally find an awesome caring and informative, trusting and affordable, hardworking smart Mechanic (Jared) to work on my baby but now I didn't know who had it! I thankfully remembered the name of the place lol! Which with my luck, it happened to have a very similar name and just a block from where UNIVERSAL TRUCK SERVICE actually was! Eek! I then told Michele my mistake as I am not familiar with the area! Michele reassured me not to worry because I guess it's not the first time that has happened lol! Lesson learned. So now that my RV IS in the hands of the ones I wanted.. UNIVERSAL TRUCK SERVICE! LOL! My experience was fantastic. The services they provided for my truck included a full DOT safety inspection, new lights all around, they changed out my alternator, rewired some bad electrical wires, oil change, filled my rear differential fluid, filled my tires. They offer a great price and quality work. Now thanks to the amazing team my RV runs great! I hope you...

This place is a customer oriented GEM! HIGHLY RECOMMEND! This loacation should be GREAT EXAMPLE FOR OTHER SHOPS in all aspects. Please pay attention to ITS NAME. It is litteraly U N I V E R S A L!!! They do e v e r y t h i n g what comes to heavy duty service and not just that... you will be surprised, just ask. Strong, solid, professional & understanding team! Surprised me in a GOOD WAY every step of my FIRST experience with them. That friday morning i visited 2 shops before was recommended these guys. All were "slammed" till monday. This guys also were very busy till Monday. My repairs could not wait (was loaded and had to keep on rolling). Checked in with Bryan (service advisor, knowledgeable and understanding) heard and understood my urgency. And 2 hours later could squeeze me in for diagnostic, found the part I needed, and made sure their night shift foreman Tony (very knowledgeable mechanic-perfectionist) performs that repair that friday night before they close for a weekend. 1 am I got the keys from Michele (night shift service advisor, knowledgeable& experienced, and very professional) . + MY BILL shocked me, coz looked to me like someone gave me very good BIRTHDAY PRESENT! This guys went REAAALLLY Way beyond my excpectations on every single step (based on my near 10 years trucking experience as an own op). I was happy as a child! Such places is what we as truckers usually keep close to our hearts & pockets))) I was hoping to find such place for many years. I my "prayer was heard"! That day I have met that sunshine & great human being Maggie (HR, unbelievably experienced througout her life professional) with a lot of (for one day ;)) her life stories, who helped to build this INCREDIBLE team and ...find my sweatshirt lost by my tired a**))). Amazing job, Maggie! You ROCK! THANK YOU ALL! Can't thank you enough guys....