Burger King — Restaurant in Roseville

Need to be shut down!!! Horrible customer service, no hand washing , hair nets or gloves being worn! For starters when I first pulled up the gentleman taking orders was outside smoking and proceeded to take my order while walking in the building, didn’t wash hands but made my drinks! I ordered 2 whopper meals. One plain, the other with cheese and bacon(charged $3 for bacon) order was rung in correctly, packaged correctly however I received 2 sandwiches made the exact same way….plain(no cheese or bacon)! After driving all the way back(15min) and asking for my money back I was told why didn’t I look at my food before I left(why wasn’t it made right?) it’s understandable if they were busy, or even short staff but when your so slow you have time for smoke breaks and you have 6 people working there is NO excuse to not have the order correct. So not only did I waste my gas, time, but had to deal with rude customer service that basically blamed me for not CHECKING MY ORDER BEFORE PULLING OFF! You get paid to get customer...

Worst Burger King in all of America. Mobile order for a shake and a hershy pie took over 45 minutes. You will sit in drive thru for at least thirty minutes even if nobody in line. Store also locked up. I've never seen anything like it. I know lots of folks are understaffed during these times but this store had no business being open. I would avoid this Burger King. I think the poor guy inside was in there working the whole place by himself. This review is not directed at that gentleman. He was probably doing the best he could do. I'm positive this store will be shuttered in the immediate future. Save yourself a solid hour of life and find somewhere else you like to eat :(

Edit: Corporate refunded my money within five minutes of emailing them. This review is NOT directed at the employee. The poor guy should have probably just went home. He's living a nightmare over there. This store needs new ownership and management. The guy working that store today is the only one bringing any effort...

OMG the guy in front of me had just filled his pop at the pop machine. While standing in front of the machine he took a big swig. He then choke sneezed the pop out his nose and mouth all over the pop dispenser. I notified the drive-thru attendant at 8:15pm. When I left the restaurant at 8:40pm the machine still had not been cleaned. Meanwhile customers, that hadn't seen what had happened, continued to use the pop machine - including an employee. I understand that choke sneezes happen but what I don't understand is the lack of response from the staff.

Maybe the lack of response from the staff is understandable considering the unkept dining area in the restaurant. Most of the tables had not been cleaned, there was partially eaten food throughout, garbage on the floors, tables, and different ledges, and greasy hands smears all over the entrance doors.

I ended up not finishing my meal. I left feeling nauseous and dirty. I will have to be very desperate in order to visit this...