Ross Dress for Less — Local services in Rowlett

I had a very disappointing experience tonight. I had four items to return that I had purchased at the Rockwall store. When I went to return them, the cashier accused me of stealing. I “stole” items that I purchased, and had a receipt for. The tags were still on. Well, until she started trying to tear them off. I’ve never seen anything like it. She was so rude, and INCREDIBLY loud as she accused me of stealing in front of her coworkers and other customers. The vest was a large (12), which according to the cashier is not a size available in women’s clothing.

By the time the manager finally wandered over to see what was going on, I was done. To the manager I dealt with tonight, who would not give me her name and was not wearing a name tag, please tell your employees not to verbatim accuse people of stealing. You do not realize this, clearly, but a false accusation of theft can have legal ramifications for the company you are employed by. In the future, when a cashier is yelling at a customer, intervene instead of sitting there with your mouth open. I know you don’t realize this, but being a leader and example to your workers is a key part of your job.

I don’t go to Ross for great customer service, but I still expect to be treated like a human being. Apparently, that is beyond what Ross can offer. I am so frustrated and humiliated, but I do hope they can get the woman I dealt with help. The behavior she displayed was disturbing. She should not be working with the public.

As a closing note, I immediately went to Rockwall and returned the items with no fuss. It was a surreal experience after everything, to walk into a business and return items I purchased in their original condition. I was able to do this, and I now realize this is a difficult concept for some people to grasp, because I had the receipt and tags of the items purchased....

My experience at the Ross in Rowlett was quite disappointing. I had purchased a set of beautiful canvas wall art from the Ross in Rockwall, and the next day when I opened it at home, I discovered that one of them was damaged.

Since I had paid full price and truly loved the artwork, I decided to go to the Rowlett location, hoping they had the same piece so I could exchange it for one in perfect condition. I brought my original receipt and explained the situation — speaking in Spanish. Although the manager was also Latina, I felt dismissed and disrespected from the start. She even insinuated that I might have broken the item myself and was trying to return it at a different store to avoid responsibility — which was completely false and inappropriate.

As someone who frequently shops at Ross, I was shocked by the lack of professionalism and empathy. I truly believe the way I was treated had a lot to do with the fact that I spoke Spanish, which made the experience even more disheartening given that the manager and I share the same background.

Despite everything, I decided to keep the canvas because I loved it so much. As we all know, when you find something that's the perfect size and style, you just have to get it — because you might not find it again. Thankfully, I was able to repair it, but this doesn't excuse how I was treated at the store.

I sincerely hope Ross takes situations like this seriously and provides better training to their staff to ensure fairness, respect, and cultural sensitivity. Good customer service should never depend on the language...

We went to this specific location and we paid 102.08 dollars and the employee who had checked us out was in a bad mood. We had left the store and checked our bag when we came back home. By then one of the most expensive items hadn’t shown up in the bag. We drove back and we saw in the recipet then man had not only charged me TWICE for black jeans i had also bought. So not only did we have to drive back but we got charged for jeans and our shirt that never showed up! When we got there the employees didnt help but instead accused us of stealing. The employee who “helped” us went to go check the cameras and who i who isnt as fluent in english didnt understand much but my daughter heard another employee tell the other to stay quiet because he had charged us twice and the lady knew that but ignored it. We asked to see the cameras and they refused and instead both of the employees went to back to check the cameras. My daughter hears that the lady us telling the other employee to stay silent and walk up to us again saying they put the shirt in the bag. And yet the man saw himself put the shirt back into the racks and even admitted to him looking for it. They accused us of stealing, told us to come back tommorrow to speak with the manager. DO BETTER ROSS I LOST OVER 40 DOLLARS!!! THE CUSTOMER SERVICE WAS POOR!!! How can you refuse to refund or give store credit for a pant’s that was double charged and a shirt that was never...