Starbucks — Restaurant in Rowlett

The evening shift lady who is supposedly a manager was extremely rude to me. I felt completely unwelcome and I have not gone back to this location since, nor will I ever. I came in and ordered a breakfast sandwich with a young man…. Very nice kid. I asked him to remove the bacon as I don’t eat meat. He did and he heated up my sandwich. He gave it to me and I left. I was home 5 minutes later and when I took my sandwich out of the bag the bread was too crispy and a little charred on the edges as if it had been over cooked, the cheese was completely Melted away and I couldn’t see or taste it…. And unfortunately on top of that it still tasted like bacon as if it was cooked with bacon even though he removed it. I went in and nicely explained this to their female manager and she treated me like I was a liar. She literally treated me like I was a homeless person who was just trying to get something for free…. I even took out my phone and showed her the transaction on my bank app. She did not ONCE apologize, she treated ME like I was the problem and she kept repeating “I’ll remake it this once but I’m going to let my team know that I already remade this sandwich for you.” She kept repeating that like she expected me to come back and say I never got my sandwich or something. I explained to her that I’m vegetarian and this was literally the only thing I bought in my entire order…. So you can imagine how disappointed I’d be that it came out like this. I told her I just wanted something without meat because eggs and cheese are my main source of protein. She said all the breakfast sandwiches have meat and the only ones without meat are more expensive so I would have to get something of equal or lesser value. Didn’t even ask me if I was willing to pay the difference….. Then repeated AGAIN FOR THE 4th OR 5th TIME that she would be notifying her team that I had this sandwich remade like I was some kind of crook or homeless beggar!!! Seriously ma’am, that was super unnecessary. You need a thorough lesson on customer service and I hope Starbucks is willing to pay for it considering the fact that you’re position is costing their company. It...

UNFORTUNATELY this is not the first time this happens and most likely not the last (since it's the closest location on my way to work). Today my bacon gouda sandwich was horrible. Not only was it undercooked but the sandwich looked like it had been pulled apart. The pictures I took look disgusting. In a previous visit the ham in the ham and Swiss was expired becsuse it tasted bitter, and yet on another visit the"warned" croissant was refrigerator cold. Consequently, when I previously called to complain, I was told that I had to drive back and take it back to them if I wanted it replaced. No refund or credit offered. I had to take it back if I wanted it right. How ridiculous is that? At least today they said I could go back today or another day to get it replaced. As for the service, it's really poor. I was handed my coffee in a coffee stained cup. It looked like a significant amount of coffee had spilled on the cup and it had been wiped. Additionally no napkins or stopper for my cup offered or given, and when I asked for both, it was like I was asking for their firstborn. Again, I'm sure I'll be back due to proximity, but this is one of the WORSE Starbucks based on food quality and service. I just wish they would put a little effort into...

I have been here 3 times this week each night a different employee working but the 1st time the guy made me my white choc caramel capp the way i like it super sweet without tasting coffee perfect. I have been to Starbucks for yrs and never gotten it right. He even gave me recipe he used so i went bk 2 more times and showed these other 2 employees and they both got it perfect too. So i tried a reg starbucks not in target showed them recipe two separate times and it wasnt right. These guys at target r great. I would like to b able to add special instructions on mobile app tho so that i could collect and use rewards using my fave beverage its not available to customize the correct way because it uses 3x classic pumps and its not a option on app neither is carmel lining of the cup. Just a...