Michigan Toy Soldier & Figure Company — Local services in Royal Oak

Michtoy has an excellent selection of paints and supplies which is a shame because I will not order from them again. On my first order it took a week to get a few bottles of paint...I live 3 states away. It was no help that the order didn't even ship until three days after I submitted it. When I received my package one of the colors was even the wrong one. So I try again this week, I didn't want to judge on that one experience....maybe they had a bad day. This time I order the some other paints, all of which showed in stock when I placed the order. Two days later I get an email saying one of the colors I ordered was out of stock. It asks what you want them to do ....wait another week for it to come in so they can ship it or what I assumed was to split the order and ship the other when it comes in. I opted for what I thought was to split, I've already been waiting over a week. Two days later I still have no shipping confirmation so I guess I'm waiting. The website is not very good. Even after registering it hasn't shown either of my orders in the order history. Good luck if you have a promo code, if you enter one it doesn't confirm it was recieved or valid....or even applied. I added a code when checking out and it somehow removed an item out of my cart...hence my second order this week. I'm sure its a great company and I'll say again they have a very complete selection to offer. My experience just hasn't been very...

i don't know about their brick and mortar store but they need to upgrade their website. Every time i place an order, more often than not they are out of stock on most items i buy. This can be frustrating as i then have to figure out if i want to wait another 2 weeks or find a similar item to replace in my order. All the while negotiating on the phone with someone so i can get my order in a timely fashion. Mind you all i ever buy from them is pedestal bases since they offer close to nothing in 1/6th military which is my specialty, as i have become quite proficient in this scale and get published in modelling magazines and sell my figures around the world. I placed an order a few days ago and they didn't even bother to email me to let me know they were out of the pedestal bases i wanted, I had to call them. Now i have to wait 2 weeks for wood bases i needed sooner. EDIT-i decided to just get my refund and not bother with them anymore. it's...

I pre-ordered 7 paint sets of ATOM by Ammo by Mig. I initially received only 5 out of the 7 sets. So I waited a week and then called them. The gentleman was super polite and helpful and informed me that they are on back order and the owner or manager was trying his hardest to call Ammo from Europe to get them shipped over. I continue to wait and I finally received them. I'm giving 5 stars because the company was completely transparent with me about the new paint sets and I was not charged for the 2 remaining sets until they were shipped. They were also nice enough to throw in a free Mr Hobby Thin Cement for the delay. I will definitely do business with them.. Everyone I spoke with since January was super kind and explained the...