Good Deal Charlie Discount Furniture — Local services in Russellville

purchased a memory foam mattress and bed frame headboard footboard set from Overstock good deal Charlie discount Furnitures is the parent company for them. I needed copies of warranty is he and receipt reprint so they don't even have a contact number for good deal Charlie they had to email them so doing a little Googling of my own I called good deal Charlie to contact them regarding a receipt reprint because of something that happened with the furniture I purchased. BEWARE I purchased a memory foam mattress and on the tag it does state that there is fiberglass on the inner liner when you wash the outer liner fiberglass can contaminate your home destroy your furniture your clothes and your carpet to where you have to replace everything. When I called good deal Charlie to discuss this matter I spoke with an Associate they transferred me to their said manager. The manager that they transferred me to her name is Judy. She is a bookkeeper she did not want to give me a receipt reprint refused to give me the owner's name and information or any managers because she said they had nothing to do with it. Said she was going to have her lawyer call me and refused to give me a receipt reprint or any warranty information. Turns out the owner is Judy's sign and Judy is a bookkeeper there. A bookkeeper is not the person that should be discussing legal matters and hiding public information that is a right to a customer. we are a family and we have a two year old child that would sleep in that bed with us sometimes there should never be any fiberglass contamination from a mattress. Turns out they buy these mattresses as is from other companies and then sell them to you without warranty and they do not back the furniture that they sell. They are here to sell your cheap furniture, take your money and not care at WHAT cost for families. there have been families forced to move out of their homes due to fiberglass contamination from these mattresses. SHAMEFUL to not work with a customer and threaten a lawyer over simply trying to communicate if something...

I had an item on layaway and they said that they attempted to call me I never received a call now or a voicemail. I called and spoke with a man by the name of Steve if I'm correct who began to get rude with me. I informed him I would not be doing business with them anymore. I also wanted to try and put the word out that they are very sketchy when it comes to the storage unit business. There has been a few times I was late on paying it and they lock it up the day you are late. Now getting them to unlock it took over a week and I called 3 times to ask if it was open. They are snooty at times when asked a question as well. There are many more places in town I have found that are cheaper and better business ethics. I understand the issue with being late but as a retired veteran who struggles at times with dealing with people who are desrespctful and rude. I try to be respectful until I feel I am disrespected...that is the way they run business I guess though. I will not again....

Went there earlier this week to price a mattress and box spring. Dealt with a younger Hispanic guy. He priced the mattress to me for $499.00 (was priced at 549.00 on the tag). I asked if that included the box spring and he replied, no, that would be an additional 45.00. I asked if he could take 500.00 for the mattress and box spring, and he agreed, stating that would be "plus tax", to which I agreed. I went back today, (three days later) to pay for it and pick it up, and he reneged on the price, saying I must have "misunderstood". There was NO MISUNDERSTANDING". Why would I offer 500.00 for just the mattress when he had offered to take 499.00 for it? Why not have enough integrity to at least say "I screwed up when I accepted your offer", rather that more or less accusing me of being a liar? I have known these people since they open up 40 years ago, but will never walk thru the door of this...