ORR Auto Mall Russellville — Local services in Russellville

Here's an excellent review for the lifetime powertrain warranty at Orr Auto Mall, specifically highlighting a positive experience of having to utilize it: Orr Auto Mall's Lifetime Powertrain Warranty: A Lifesaver When It Matters Most! When I purchased my vehicle from Orr Auto Mall, the lifetime powertrain warranty was a significant selling point. Like many, I hoped I'd never actually need to use it, but the peace of mind it offered was invaluable. Fast forward a few years, and that peace of mind turned into a genuine lifeline when my vehicle experienced an unexpected powertrain issue. Driving home one evening, I noticed a strange sound coming from the engine. My heart sank, immediately picturing the potentially massive repair bill that typically accompanies powertrain problems. However, the first thought that truly brought relief was, "I have that lifetime powertrain warranty from Orr Auto Mall." I immediately contacted Orr Auto Mall's service department, and from that initial call, their professionalism and efficiency were outstanding. They understood my concern and promptly scheduled an appointment to diagnose the issue. Upon inspection, it was confirmed: a major transmission component needed to be replaced. This was precisely the kind of costly repair I'd been dreading. What truly impressed me was the seamless warranty claim process. There was no hesitation, no endless paperwork, and no attempt to deny coverage. The service advisor clearly explained what the warranty covered and outlined the necessary repairs. They handled all the details with the warranty provider, keeping me informed every step of the way. The repair itself was completed with impressive speed and expertise. My vehicle was returned to me running perfectly, and the best part? My out-of-pocket expense was exactly what was outlined in the warranty agreement: a minimal deductible. It felt like a weight had been lifted off my shoulders. This experience solidified my trust in Orr Auto Mall. Their lifetime powertrain warranty isn't just a marketing promise; it's a genuine commitment to their customers. When it truly mattered, when faced with a significant and potentially financially devastating repair, Orr Auto Mall stood by their word and delivered on their warranty. I wholeheartedly recommend Orr Auto Mall not only for their excellent vehicle selection and sales experience but, more importantly, for the unparalleled security and reliability that their lifetime powertrain warranty provides. Knowing they have your back for the life of your vehicle is a game-changer, and my personal experience proves they honor that promise without question. Thank you, Orr Auto Mall, for turning a stressful situation into a testament to your outstanding customer care and an truly...

I will delete this post when someone with the authority and desire to help my mom calls her and makes this right. Not before. I will also continue to post on the various customer review/feedback websites. ORR Auto Mall has made no effort to help with her situation. List of people who have not helped: Cory, Clay, Scottie and James. It says response by owner. Does that mean Mr. David Rogers is responding to me personally? I don't think so.

Update: I found out that 0% financing was an option. Instead my mom was charged interest on $5,000 over 7 years!!! I understand my mom entered into a contract. What I'm asking for is compassion and for you all to do the right thing by her. There is always SOMETHING that can be done to help, but nobody has offered anything. Can you give her more towards her trade-in car to help with the taxes (since my mom told me your gentleman working there flew over that section and just said "that's tax stuff" and pushed her through). Somebody has to stand up for my mom - that's me. I am waiting for her to get a call from someone of authority to help her............

• MY MOM WAS TAKEN ADVANTAGE OF BY THIS DEALERSIP * My mom went in to get an oil change and decided to look at the new Hyundai Sonata. The pushy, slick talking salesman hooked his claws in - and proceeded to take her for her ENTIRE savings - $14,000 PLUS the $2,000 for her trade in ..... toward a $21,000 car. Oh, and by the way she still owes $1,400 in taxes within the next 30 days, which they didn't tell her about....and she doesn't have the money for that because they took her entire life savings already. I called to speak to the Manger Clay - he said sorry there's nothing we can do (worthless). So then I spoke to his boss Cory - who was the worst excuse for a manager that I have ever seen or heard. He was rude and disrespectful and refused to help my mom IN ANY WAY. They offered nothing. She is now flat broke and still owes $1,400. I implore you to take your business elsewhere. This place could care less about anything but a sale and MAKING MONEY. I wish I lived in the same state, it is so hard to take care of anything over the phone. I'll be writing letters to everyone I can think of and calling the Better Business Bureau - This dealership and their management made NO effort to make this right. Horrible, immoral and dishonest business!! PLEASE GO ELSEWHERE!!!! Only giving one star because it won't post without something. They...

I originally gave one star, and that was mainly for the poor service I received. I have edited my opinion since John, from ORR, reached out and apologized by phone. We spent 20 minutes discussing my issue and, together, we got the issue resolved. I will give them another chance to make the poor customer service better!! * I Recently took my car in to be serviced because is suddenly started making an odd whining/whistling noise and idling rough. It started suddenly while I was driving down the road. I had just gotten back to town from a 3 hour trip. I googled the symptoms and it said my PCV valve cover needed replaced. I took the car to the same place I purchased it less than a year ago. ORR Auto Mall Russellville. ( The ASE Certified mechanics informed me that I needed a new alternator and a tensioner belt. ) No mention of a PCV valve cover. I sent the link, to my salesman, of where I had googled my cars symptoms and asked him to share with the mechanics. I also told him that the information I was sending to him was the exact same symptoms my car exhibited. And that it recommended that PCV valve cover be replaced. He said he would pass it along to the mechanics. When I went to the shop to pick up my car, the person that wrote up my car earlier that day would not even look at me. The gentleman that did speak to me, ushered me to the cashier so that I could pay the agreed upon diagnostic fee of $115 plus tax. He never explained anything to me. Not one word was said about my car. Now... If they had replaced the PCV cover, it would have been covered under my lifetime power train warranty. Instead, they wanted $1000 for parts that were not needed. I HAD THE PCV VALVE COVER REPLACED FOR $100, PARTS AND LABOR, AND MY CAR IS FIXED. NO MORE ENGINE LIGHT. Now I told you all that to say this. I felt like I was just an old lady that was about to get taken for a ride by another crooked mechanic. I've always heard them called, a male chauvinist. And just because they offer you a FREE LIFETIME POWER TRAIN WARRANTY, doesn't mean they will...