Korkmaz Rugs & Flooring — Local services in Rutherford

DO NOT BUY YOUR WOOD FLOORING HERE! words can not begin to explain the experience I had here when it came to picking up my floor. I received a text message saying my floor was ready to be picked up, to please send a text or call an hour before arriving to pick up the flooring. With much excitement I sent a text message immediately back hours before my scheduled pick up time and said I will be arriving between 6:30-7pm to get my floor.

I arrived at 6:35pm (the store closes at 7pm) I walked into the store very excited to pick up my special order flooring. I stated I was here to pick up my flooring, immediately received rude, and unprofessional feed back! The owner of the store was the only one working in the store at this time, and he told me " HOW DARE I WALK INTO HIS STORE 15MINUTES BEFORE THEY ARE CLOSING TO PICK UP MY ORDER" I stated that I had scheduled a pick up this time, and would like my floor. I was then told that he can not help me load 22 boxes of floor into my pick up truck, he has a bad shoulder. I was told to come back tomorrow. I told the owner that I drove an hour to get here, had to get a cashier check made, and they already cashed my 1700$ deposit that was made when placing the order. I was immediately in the wrong! I asked how we could solve this problem. I stated that this is the companies mistake and I insisted my floor be loaded to my truck tonight or to receive free delivery tomorrow. I was rudely told, "YEA, THATS MOT GONNA HAPPEN" and was laughed in my face.

finally, after asking several times to call the sales man who sold me the floor, (who is also a owner) said there was nothing he could do for me, and hung up on me!

refusing to leave, I demanded my flooring that day! after putting up with harassment, much foul language, screaming and unprofessionalism, both owners loaded the truck with my flooring.

While loading my truck, the boxes were being slammed into the back of my pick up to the point they were breaking open! I then politely asked if they could load the boxes more carefully and was told to SHUT UP!!! that they made no money on purchase!

TO FINISH!

they couldn't even gibe me rope to tie the boxes down! they gave me packaging take!

WORDS CAN NOT DESCRIBE THE EXPERIENCE I HAD WITH THIS COMPANY! DO NOT buy from this company, espically if you are a women because they will look down on you even more!

NO RESPECT NOT PROFESSIONAL VERY RUDE USED FOUL LANGUAGE RAISED THEIR VOICE

HORRIBLE...

Came here to pick out an area rug. Great selection, so I was able to find one that I really liked. Asked to have it cut to a custom size and shape. Asked Frank to keep the pattern in the center of the cut piece.

Came back to pick up the rug when I was told to. The rug wasn't ready. Apparently the father of the family was the only one who could serge the edges and he was away. I was told to come back another week later.

When I returned, I saw that the rug was cut with the maximum amount of remnant possible. It was not cut with the pattern in the middle as I'd asked. When I mentioned this to the owner, he told me that I was mistaken. I apparently had asked for the pattern of the rug off to one side (who would ever ask that?!).

I'm 99% sure that the remnant was used to make a runner so that the owner could maximize profits. I have a problem with the fact that I paid for the full rug, but didn't get what I asked for. And in the process, the owner likely made two sales out of it. I find this be unethical behavior.

Your mileage may vary. My lesson learned was that I should have had the owner take a picture of the requested work and add it to the invoice...

I wanted what I assumed was a pretty simple thing for my new condo--a wool runner, preferably in an "Oriental" style, for my hardwood stairs (basically so my dog could run up and down them chasing her toy without breaking her leg). Some of the steps are "pie-shaped", which I knew made correct installation of bordered carpet a little more difficult. Home Depot was useless, and other places were either overpriced, unable to deal with irregular steps, or didn't have wool available. Fortunately I finally found Korkmaz. Not only was I able to find beautiful all-wool runners at very reasonable prices, but I didn't have to find a way (with no car) to get from Hoboken to their store--they came to my place to do measurements, and brought samples. Cathy sent me additional options by text, and I found exactly what I wanted. The installation was done beautifully, with the borders lining up perfectly. I was very happy (as was my dog :) ) with the whole experience, and I'm very grateful to have found Korkmaz when I'd just about...