Tractor Supply Co. — Local services in Sadsbury Township

On Jan 1 2022 I placed an online order for a pair of cowgirl boots for my granddaughter. I also ordered 2 pairs of snow boots for my grandson and granddaughter. I received notice that the order would be in on Fri Jan 7 and sat Jan 8 2022. On Thursday Jan 6 I called the store to ask if the order had arrived early as they were calling for snow. I was told that the order wasn't in.I called Saturday and was told that my order was in and I told them that my son would pick up on Monday night and was told no problem. Monday night my son showed up to get the boots and was told that one pair was returned because they weren't picked up within 2 days. I called and asked for a manager, I explained what my son was told and asked how it happened which he could not give me a answer.how could the order be returned if they arrived on Saturday or even Friday 2 days would be Monday. The manager told me that he would look into it and call me back.now I did not get a call,or text or email about my order.although I asked for text messages. The manager found the boots that were supposedly returned out on the shelf for sale.is that true or another lie. I have purchased many items from this store including a gun safe and the service has been slowly getting worse over time.I don't really know what happened but I do know that I called several times and nothing was documented on my order.i NEVER received a call, text or email. And my son made several trips to the store to resolve this issue. You would not even know about this as no one got a manager involved and now it reflects on the review. The staff acted as if we caused the problem and I will be reluctant to use this store in the future as far as on line orders unless you have it is...

After months of researching, debating, and thinking, I finally decided to purchase a Bad Boy Zero Turn Mower. I placed my order online to take advantage of a discount on the 2024 model. Two days later, I received a call from a friendly voice at Tractor Supply in Parkesburg. It was Barbara, and she immediately set the tone for an outstanding customer service experience.

My third-party driver had arrived to pick up the mower, but there was an issue. Barbara started it up, but it kept shutting down. She checked the gas and oil, but the problem persisted. Instead of brushing it off or making it my problem, she took the time to call me, explain the situation, and offer a solution. She asked if I would be open to taking the 2025 model instead, as long as it matched the specs of the one I had originally ordered. After confirming the details, I gladly accepted.

We live in a time where kindness, patience, and genuine communication are often overlooked. Barbara went out of her way to make sure I was taken care of, and she has no idea how much that meant to me. I am truly grateful for her thoughtfulness and professionalism.

If you are considering a purchase from Tractor Supply in Parkesburg, I highly recommend this location. Barbara and the team truly care about their customers, and that level of service is...

Was kind of crowded for a Sunday. Ordered curbside pickup but had to walk in to get. Wait in line. Go for one cashier to another. Then load my self or let a woman load it. Which wasn't happening. But stuff was waiting on cart after all that run around. Kinda unoriginized a lot. Had same type problem last curbside here. Except that time didn't have all my stuff. Had a long wait in the parking spot. Another mess like today. But once again I did get my stuff and at a good price beside all the hassle for something I thought would be so easy. Didn't even wear shoes thought I wasn't going in. No shoes but put on that mask because no one else does anymore and in I went after waiting in parking again. No one answers to phone for that curbside help. Employees walk right on by not asking if they could help. Better safe than sick so had that mask on. No...