Collections Fine Jewelry — Local services in Saginaw

TL;DR: Lost my wedding band, ignored my requests, gave me a ring with the wrong size and unwanted design changes. EXTREMELY rude staff, awful communication. Don’t bring anything sentimental here. I brought in my wedding band and my mom’s diamond to be combined into a custom ring. I showed them photos of exactly what I wanted and gave clear instructions. I worked primarily with a woman named Linda, and from start to finish, the experience was extremely stressful and disappointing.

I was given a specific pickup date, but that day came and went with no update. When I called that evening right before closing, they casually mentioned mid-conversation that they had lost my wedding ring. I was never notified, consulted, or even asked what I wanted to do next. They told me they would call me the following day if they found it—which never happened. Instead, they just decided on their own to make me a new ring, and I had to call them the next day, to find that information out.

The communication was awful. Multiple people snapped at me on the phone, repeating, “We call YOU when it’s finished,”—which is ironic, considering they never once called to inform me about the missing ring or to provide updates like they promised. The only person who ever followed up with me was a kind woman named Laura or Laurie (something close to that).

When I finally picked up the ring, it was the wrong size (no one had ever asked for my ring size), and the setting was nothing like what I requested. It was extremely high despite me requesting a low setting—something that’s even written on the paperwork the ring was in. They also added V prongs I specifically said I did not want. The final result was bulky, undone, and completely unlike the clean, simple design I showed them. To make matters worse, when I tried the ring on, it was too small, they had to resize it on the spot.

When I went to pay, I asked for a slight discount—understandably, after everything that had happened. Linda, the woman I had worked with throughout the process, snapped, “Why do you need a discount? We already made you a whole new ring,” as if replacing the wedding ring they lost with a version I didn’t even approve was some kind of favor.

A man who I assume was a manager or the owner ultimately comped the cost, which I do appreciate. But the lack of accountability, unprofessionalism, poor communication, and blatant disregard for my design instructions has left me with zero trust in this business.

I DO NOT recommend trusting this jeweler with anything sentimental or irreplaceable. My parents have been loyal customers for over 20 years, but this experience has completely lost us. If this is how they treat clients and handle personal items, they should consider hiring professionals outside their circle of family...

I am writing to express my deep disappointment and frustration regarding the recent work done on my 18K gold chain, which I entrusted to your store for a clasp repair and to add one extra inch in length.

At the time I left the piece in your care, I clearly stated that the added section must match the original chain’s pattern exactly, and this was confirmed by your staff. I also trusted that all materials used would be 18K gold, consistent with the quality and value of my original chain.

However, upon receiving the chain, I encountered two unacceptable issues: The added section is noticeably different in both size and color, which affects the overall aesthetic of the piece. After taking the chain to another jeweler for an evaluation, I was shocked to learn that the gold you added is 14K and not 18K, which is a serious breach of trust and professionalism. At no point was I informed that the gold added would be 14K — a significantly lower value than the original 18K gold — which I would have never accepted had I known.

Additionally, I was charged $300 for a service that does not meet the agreed quality or standards. I feel misled and taken advantage of.

Although it has been almost two months and I no longer have the original receipt, I’m confident that you have records of your customers and the work performed, which should allow you to verify this transaction and address my concerns accordingly.

I hereby demand an immediate resolution, either: A full refund of the $300 paid, OR: A proper correction of the work, replacing the added section with 18K gold in the exact original pattern, at no extra cost to me. I expect a professional and ethical resolution to this matter.

11/07/25

Good morning,

I’m contacting you again because I have not received any response to my previous email and messages regarding the repair of my 18K gold chain.

As I mentioned before, the work delivered does not match what was agreed upon, and a different gold quality was used (14K instead of 18K). This is a serious matter, especially considering the $300 I paid for this service.

I am requesting an immediate response and a clear solution. I understand you may be busy, but several days have passed and I deserve fair treatment...

Their customer service is terrible. I just bought a pocket watch from there and it was missing a chain. So I ordered one and was told at the time of purchase that the watch was $135 (which is what the tag said) and the chain would be $40 but they had to order it. Which was fine. So I paid $189.44 after tax and didn't think a thing about it since the company I work for uses them a lot for various things and my parents have always had their watches repaired and whatnot there. Well, then they don't return my call to check on it after two weeks so I finally call them myself after 3 weeks and my watch is ready, however they are now making me pay for the chain AGAIN. I tell them that it was paid for initially and they said no it was just the watch. So I ask to see the tag that was initially on the watch because I saw it myself and even if it was supposedly $175 to begin with that is not what the sales person told me because that is not what was on the tag so when I was charged that without being told that they were mistaken on the price (which human error happens but it should have been told to me when he put it in the computer and charged me initially) they should not have charged me a different price and told me I was paid in full. I even asked again to make sure so that I could just stop by and pick it up without having to worry about paying again. I asked to see the tag that was on it initially which should still be with it because I never took it home and now they claim to not have it. They say the SKU matches the tag and tried to explain that would be the case. I have worked in retail for 10 years, I know what a SKU is and that the tag doesn't always match the computer, especially if the tag is handwritten. Seriously. I am very upset that I trusted these people, they even called me kiddo when I walked in because the salesman recognized me. I am almost 30 but I look about 20... Do they just treat younger people this way? I am too old for...