Handy Chevrolet — Local services in Saint Albans Town

Communications between the dealership and the customer are minimal. They put charges on your bill and do not explain where they came from unless questioned in depth and asking for knowledge on the process used to fix your vehicle. When a customer gets frustrated their frustrations are brushed off.

When you call the make an appointment for your check engine light and an inspection, be sure to tell the scheduler that you’ll need a rental, but you won’t get put down in the system for needing one, so that won’t be ready for your appointment time. Make sure you have alternate transportation available.

When you don’t hear from them 5 hours after your appointment time, be sure to call to follow up to check the status and if your vehicle will need more maintenance. They’ll be too busy in office to call, but definitely make time if you show up in person to ask about your status.

When you need additional work, estimate on the further side. They won’t be able to give you a timeline between two or six weeks. If you would like to estimate a time because you’re depending on your vehicle for your means of living, call to check in a couple times a week on your parts’ status. They won’t call for a few days after they’ve received the part and forget your vehicle has been in their possession for two weeks.

When you need additional maintenance be sure to also ask what the process looks like after you have a part replaced. They won’t tell you that your vehicle needs to be driven 80 miles before they can put an inspection sticker on it (the original reason it was there) and won’t tell you unless you notice your inspection wasn’t done and you already paid for it at your original appointment when you stopped in to check on your vehicle.

The dealership is sure to tell the customer that they will fix their mistakes at no cost to the customer (which one would hope anyways. I.e: if brake master cylinder order brand new were to fail prior to going in the vehicle, inspection sticker already paid for doesn’t have the correct information for your vehicle), they do not double check their work (ex: is that inspection stickers match your vehicle), they do not provide a wash service after your vehicle has been in their possession for two weeks or been serviced (every dealership I’ve been to in the past does this complimentary).

It is very unfortunate because the people that work there are very nice if you are there or call to follow up on your own vehicle. However, they do not have the follow up, follow through in a timely manner or act like you would expect from a reputable dealership.

I just moved to st albans and thought I’d make the switch of dealerships to support my local community. This is my first experience and will be my last with Handy. I will drive 30 miles out of town to receive service in the future just for a...

I hate car shopping! Before anything else, I must make that perfectly clear. I always look forward to getting a new car, and almost immediately, any positive feelings or outlook I have about the experience are quickly smothered by the greasy garrilousness of the American car salesman. His loathsome loquaciousness is practically a caricature. By the time I leave the dealership, I feel that my soul has been sullied. People say they fear the dentist, but between the intense pain and bad taste left in my mouth, I'll take a root canal over a car salesman any day.

When I decided to try my hand at finding a car through Handy Chevrolet is St. Albans, I expected nothing less than the usual anguish. Overbearing salespeople, mountains of paperwork, and financial headaches. Much to my amazement however, I happened upon one salesman in particular (Peyton) with whom I immediately felt a sense of ease and relatability. As someone who works in the service industry, I can tell you that relatability is one of the two most important qualities to have in customer service. The other is the follow-through; in a word - integrity. The gentleman that I met excelled in both of these areas. Not only did we relate on a personal level, but above all else, I came to see Peyton not as a barrier, but as a true advocate. Even though there was still paperwork and challenging financial hurdles, through it all, Peyton not only stood by me, but fought for me. The amount of patience and tenacity in this young man was more than admirable, it was inspirational.

Although everyone at Handy's is pleasant and eager to please, Peyton, along with Geoff (the financial wizard), actually made me feel valued and advocated for. I left not only with a newer car that I love, but with a deep sense of peace and appreciation that has been absent with almost every other dealer I've dealt with. I hear this often in my line of work, but if I could leave a review with more than five stars, I would; just to give a little extra gratitude for all the extra that they've given me.

Some dealerships are okay for some people. But if you've ever felt any level anxiety when it comes to car shopping... Go to Handy's... say hello to Peyton... experience the difference, and what car shopping should feel like. I've never been a fan of the car salesman caricature... but if Peyton's character is in any way indicative of the next generation of car salespeople, then the future looks bright indeed.

Peyton, thank you for not being a salesman, but rather just being a genuinely good human being who happens to work in sales. Sometimes we end up in places because we're just like those who came before us, and sometimes we end up in places to be an example of potential. You're not just an asset to the industry......

6/23/25 worked with Matt to purchase my new truck! Very happy!

I have been driving for over 45 years and i have never had a truck for myself that was under 10 years old, I always made sure that the wife and daughters had up to date safe vehicles but always put myself on the back burner. I recently retired and the kids are out on their own now. I went to Handy Chevy in St Albans VT and was in truck heaven, I was always a Ford guy, and I was tunnel visioned on that, I found a 2019 Ford F350 Super Duty double cab 6.7L diesel and i was mesmerized. I purchased this vehicle and only at that time did i notice that it had an 8' box, but I thought oh well not ideal but such a nice truck, boom done deal. I had a great experience with the entire staff. I drove the truck for a couple of days and took it to get it washed and it did not fit in the booth. I drove it another day, and a dread feeling came over me that i was just not in LOVE with this vehicle it was a great truck but a man should love his truck, I called my salesperson Caden Hart and explained my dilemma to him and he understood completely and wanted to get me to the I Love my truck place, I went back into the dealership and met with Caden and his admin staff and they all went completely out of their way to make sure I was taken care of, I am also aware that they were obligated to do nothing but they never even hinted at that, my customer satisfaction was all they cared about. Caden took me arounf and I for a 2021 Chevy 2500 Z71 HD, I drove it and that was it I was converted and i can honestly say i am in love with my new truck. I am not sure who reads these reviews and i apologize but i cannot say enough about the way I was received and treated. I would like to thank Caden Hart (salesman) and Jeff for doing two set of sales paperwork, (Management) Jason and Seth for the winning the 100% integrity award for full disclosure when other would have not and thanks to Matt Artis and Ashley for entertaining me when my salesman was putting out other fires. Well Done All of You, I am a guy who will be coming back for all my future...