Wilson Appliance Centers, Inc — Local services in Saint Albans Town

I have edited this review in response to the blatant misrepresentation of facts by this company. It was not just one missed appointment as the owner implied. THEY MISSED FOUR APPOINTMENTS. One time the tech never even showed up (I called in multiple times and they assured me he would be arrive that day, but he never did). During the last call when they attempted to reschedule me for the 5th time, I told them it had been 6 weeks and they kept pushing my appointment back with no notice, so I wasn't wasting a 5th day waiting around for someone who would never show up. They then decided to bill me anyway, even though they never even sent someone out. They fraudulently invoiced me for services never performed, and I called then out on it. I would hardly call failing to defraud someone giving them a "credit". DO NOT USE...

Thibeault the family was outstanding and bought from the family for years. Wilson has a New York attitude and it doesn't fly in Vt. 2 mos agooven door hinge broke. After 3 visits they finally got it right. Today the Oven went into clean mode as we wanted to clean i after coming and getting it running repairman tried to get it toclean. It went back into error mode and he said it will come back up in an hour if u cut the power. It hasn't I called the store and was told they couldn't get here till the21 st of July. When II objected the girl in service copped an attitude and said they would no longer service my acct. That's how Wilson handles issues. Home Depot or Total...

Used in past and very happy. Came last Friday for service call for dryer. Dryer needed replacement.(no worries). Set up delivery of a replacement washer and dryer for today. One guy came and couldn't do it on his own (no worries) and would be back with another guy (no worries). Got a call stating they didn't want to deliver because it would take 3 guys to get washer and dryer in my basement. (I get it) BUT they couldn't have figured this out last Friday at service call!? Totally would have understood! Dont say you're going to do something and not do it. Havent done laundry for a week and I refuse to use a laundry mat! Thank you...