Hope Chest — Local services in Saint George

I purchased a cordless home phone from them. I asked what happens if this doesn't work, they said I can bring it back within 3 days. It turns out 2 of the 3 handsets charged and seemed to work. Then when a call came in, about half the time the handset just zipped out and lost all charge and everything, like there was a short. I tried for a couple days to see if anything would change, but they just wouldn't work. I took it all back and they said they don't refund. They give in store credit. I mentioned I was not aware of that, and I didn't see any sign near the register or on the receipt stating that, which I would expect would be an advantage to the customer and owner alike, communicating clear practices. They said they can't test this stuff, which I am not sure why. They have a land line for their business, and a power outlet. I think it just takes a little extra effort. I understand if they aren't going to do it. When I do it, and it turns out it does not work and I take the time to bring it back, I would expect them to return my money. They aren't out anything. I let them know all I came in there for was a cordless phone, and didn't need anything else. Their response was they were sorry their volunteer didn't communicate the in store credit policy. Guess that's it. It is unfortunate so many businesses, apparently even in small communities, play the policy card over...

A very nice store! There is something for everyone here and prices are reasonable. They started out downtown years ago and have expanded into this new building which is really nice, especially in summer because they have great A/C. It's a very well-kept store overall. There is plenty of room to move around without feeling cramped and they do a great job of merchandising. Prices are not too high and the quality is generally good. They seem to always have a really good variety of things to look through, which is important. Obviously not as much as some of the larger thrift stores, but for being a smallish store I think these people do a really good job of keeping stuff rotated and clean, so it doesn't feel "stale", and because the prices are reasonable they seem to sell a lot of things quickly. So it's got a fresh feeling whenever you go. It's well-lit and roomy and the staff are really friendly. I really am happy they are...

Update: they took my advice and children's games are now open to inspection prior to purchasing.

Hope Chest is a fraction of the size of D.I. and Switchpoint yet I always find the best gems there. The wonderful people that work there are always pleasant.

One of the better thrift stores in Southern Utah with the exception of one thing that really bugs me. I like to purchase games to play with my grandson when he comes over. They seal their used games and have a sign forbidding opening them to count the pieces and make sure everything is there. Twice I've bought games that were incomplete and therefore not playable and one that have dog hair and dirt inside.

If volunteers don't have the time to make sure the games are complete, then customers should have the option to open them before purchasing no matter how inexpensive the game is.

Besides that, I like Hope Chest and have found a few gems there. The employees...