Bishop’s Grill West — Restaurant in Saint George

I've always loved the food, it really is a good place to eat. Two stars because the owner actually rolled her eyes at me. Long story as short as possible, I put in an order via Grubhub for some breakfast for me and my work crew. It had been over the time frame, and I noticed the order was refunded, with no real reason. We tried calling the location multiple times, to no avail, to simply ask if we could stop by and pick up the food, pay in person and go about our morning. I finally arrive, step inside and wait in line. At this point in time, all I see is the usual hustle and bustle of a restaurant, someone paying and one person ahead of me. They pay, the next in line approaches the register and for around 4min, there is an argument about a coffee, an online ordering system, and cold food. No one is being rude to any extent, but the din had gone on long enough, and the cashier simply looks at me, disregards the man ahead of me, speaks over him and asks what she can do for me. I approach slowly, and am hesitant to ask about MY online order. I ask....., the man looks up at me, and the cashier loses all expression on her face, tries to hide an eye roll and immediately explains to me how there is no online ordering system and its not her fault if my order was canceled. The man asks my name, obviously matching the order I put in, and explains the real situation. I'm over it at this point. I explain that if the food is avaliable, I'll pay for whatever the costs are, the coffee in question and whatever dilemma this may have caused. The cashier apologizes with an unsympathetic tone that the food could be cold, and I walk out, followed by the man. He apologized for the wait time and introduced himself as my driver. Explained the entirety of the situation he'd been dealing with for literal hours, and how the cashier was the owner. I was impressed with his devotion to the cause, the time he spent and his willingness to continue his job despite everything. In his line of work, apparently Bishops is one of the worst places to deliver from, solely because of the way the owner treats every driver, and either doesn't understand or believe in online orders at all.

Short and sweet, I felt berated...

Hubs and I went in for breakfast at about 9:30 today. It was busy, but we were seated quickly by a hostess who seemed bugged that we requested a booth. In hindsight, I do regret that decision.

There were a couple six-tops seated in the same section just before us, so we were totally fine waiting a little while to be greeted by our server, Erin. It took less time than I expected, honestly. So did the food.

She introduced herself, took our drink and food order, took the menus, and walked away with no smile, no eye contact, no friendliness whatsoever. That's how the service was throughout the entirety of our visit, except for when who I'm assuming to be the manager brought out our food. He was pleasant.

The food, on the other hand, was great. My steak and eggs were cooked perfectly. Hubs got the country breakfast, and while he didn't love that his eggs were plated mostly under the biscuits and gravy, he was happy with it. A second plate for one of the items in the meal would have done the trick. The biscuits were super moist, bacon was crispy just how he likes it. Everything needed salt, but that's easy enough to remedy. The "jelly" in the squeeze bottle on the table was neon pink and was so sweet, it was inedible. I asked Erin if they had other jelly, she said yes, and then didn't bring it. I guess technically I didn't ask for it, just asked if they had it. 😂

All in all we'll go back, and just hope to get a different server next time. I also want to note that across the way at a different station, the server there was bubbly and adorable. I watched a three-top she had just served leave a measly $2 tip on the table, and that just grinds my gears. Even with the subpar service we received, we still left an 18% tip on the table. It's the bare minimum and the least that we, as patrons eating out at a...

Never had a worse dining experience than this!

I've been coming to Bishops since high school. We always come here after many events and family functions. But today was just a joke from the start. We had a large party of 10 and waited 30 min for a table, no biggie. Once we were seated the fun began. Our server brought us drinks and took our orders. After 30 min we started to wonder where our food is. We have family and friends that are servers and we understand when things are busy or understaffed. It happens. But our drinks were never refilled, we had to find our server just to fill drinks. Then customers that arrived AFTER we did got their food before us. Small table of 4, maybe just a coincidence. Nope two other small tables got their food and ate before we did and left. 45 min later and still no food server can't be found and no communication on what is going on. We found a manager and asked politely what's going on, we have 3 kids that are hungry and can't sit still. She said the kitchen was busy and walked away. Gee thanks, we already know that. An HOUR goes by and still no food. It's a small place that never takes this long ever. Find the manager again, she goes and checks on our food. Said it will be 15 more min. So finally after 15 or more min our food comes out. Food was good by the way. One of our friends food was cold and she had a hair in it. We brought it to the attention to the manager when we went to pay. Said she didn't see it and couldn't verify that. Cool. Refused to comp any meals saying she can't control how busy the kitchen was. We waited an hour and 15 min for food and they refused to even give us a discount. Sadly we won't be returning to Bishops after this bad experience. Been a customer for 15 years and this is...