O'Reilly Auto Parts — Local services in Saint Joseph Charter Township

I purchased a Murray radiator from Oreiley. Unfortunately, after returning to the Saint Joseph, store on Niles avenue several times, and given the wrong coolant sensor for a radiator that I purchased from their store. A store employee ordered a sensor that he guaranteed would fit their radiator. The following day prior to purchasing the new sensor I asked the Oreiley employee to make sure that the sensor fits the radiator by placing the sensor into the slot of one of their radiators. The employee claimed that it would take him approximately five minutes to check too see if the sensor fits the Murray radiator. So I waited. Several minutes later, the employee returned and told me that he checked to see if the sensor did fit the radiator, and it did fit the slot. So I purchased the sensor and went home to install it into my radiator, but I was shocked because the sensor didn’t fit at all. Therefore, the Oreiley employee did not check to see if the sensor fitted when he went back into their stock room. Instead, he was just taking a break on my valuable time. The Oreiley employee actions were very unprofessional and rude. I also believe that his actions were discriminatory because of my race. I am of African...

I needed a headlight and went in I talked to Alic Gregory that was working morning shift I asked if he could try and replace it for me 2 Alic was so helpful all around this guy is awesome turns out my light was real loose and he fixed it no problem he was quick to make sure I was happy with the job witch it totally was it was raining hard and he was quick to help me out with no hesitation this guy is awesome I highly recommend people to go see him he’s the definition of customer service we need more workers just like him so il only go to O’Reilly’s now because of this experience thanks a bunch bro I hope this review helps I asked for his name he wrote it down on paper I’m pretty sure it says Alic Gregory, or Alie Gregory lol but thank you so...

Paid for Next Day Air shipping but still wasn't there the 2nd day, (gave them an extra 24 hours before trying to pick up parts). Could not get all the money back. If you EVER have to have a special part ordered and pay EXTRA for quick shipping do not expect to get the money back!!!!! Also NEVER believe that you can actually receive the part by the date they give you!!! Also know that they will NOT return your money after they messed up by lying to the customer about dates to begin with!!!!! Unfortunately in this day and age customer service is nothing...