The Home Depot — Local services in Saint Louis Park

I have never had a worse experience with a business in my life. I ordered and had carpet installed through Home Depot. The installers (Crew2) were so careless that over $2600 of damage incurred during install to the walls and trim in my home. Home Depot has done nothing to assist in remedying the situation.

On June 26th I ordered carpet and installation through Home Depot. Crew2 is Home Depot's installation provider. The carpet was scheduled to be installed on July 29th during the window of 1-4pm. The installers did not arrive until after 7:00 pm and were at my house until after 11:00 pm. The installers clearly did not want to be there and their work reflected that. The carpet was poorly installed and the installers extensively damaged the trim and walls in my home. On top of that, the installers (Luis from Crew2) were extremely rude to me and my partner, he would blatantly ignore me. They also made a HUGE mess in my bathroom. Bodily fluids were everywhere which I had to clean up. I don't care if you use my restroom, but be respectful. The installers also did not clean up at all. Piles of carpet and pad scraps as well as nails, tack strips and stables were left laying around everywhere.

The next day I went to Home Depot to inform them of the poor carpet install job and the damage. The carpet itself was nice in quality, but the install was wavy and loose, the stairs were especially bad. Home Depot submitted a quality claim and said a Crew2 would send a quality manager over to review the work. I had to wait another month for the "quality manager" to come, but turns out they just sent Luis the installer back to my home, without any supplies to fix anything. Luis tried to blame the carpet removal people (I had no previous carpet that was removed) and the previous installers for the poor work (It was him....) He told me the waviness of the carpet is typical and that he could do nothing. I've never seen wavy carpet before, have you? Would you like that in your home? Probably not. After calling Crew2 to try and resolve the issue again, I called Craig from the Home Depot team to get support. Craig said he would escalate the issue and get the actual quality manager out to my house.

A week later, Brian the Crew2 quality manager came to my house and agreed of the poor carpet install and excessive damage to my trim/walls. Unfortunately Crew2 customer service seemed to have lost his report whenever I would call and ask them for an update.

I understand that scratches are going to happen during a carpet install. These were beyond excessive. Large gouges out of the trim. Chunks of drywall missing from the wall. Damages beyond a little touch up paint. One point of the damage was a 20 inch long scratch on my window sill, not sure how that is an "expected scratch during carpet install" as the Crew2 team described it to me. I decided to get a third party to quote how much it would cost to repair the damage to my walls/trim. The quote was $2600 for material and labor to fix the damages. That is over a $1000 more than I payed for the carpet install. So in essence, I paid Home Depot over $1k for carpet and I got $2600 in damages and a bad carpet install in return.

After calling Crew2 over 5 times for an update and always getting told "Oh we can't find the report, let me investigate and call you back" and never hearing back, I decided to call Home Depot again to step in. After all, I paid Home Depot not Crew2. Home Depot should be responsible for coordinating this and leaving the burden on the paying customer. Unfortunately I am now having difficulty getting the Home Depot customer service to answer or return my calls.

I was eventually after over 3 months able to get Crew2 to repair the carpet, but I have had no resolution for the $2600 worth of damage. I am so sick of this and hope no one ever has to go through such a bad experience as me.

Someone please help me. I am a frequent Home Depot customer who just wants to resolve this issue. I have also submitted a complaint against Crew2 to the Better...

I would like to remind everyone to take caution when using the self checkout station at this store, apparently their threat prevention at this location thinks their target and will call the cops and issue a citation for a item not correctly scanned or malfunction of some type from the hand scanner beeping but not loading the item into the total.

However I purchased multiple items in the self checkout the main item being a sump pump the sole reason I went to the depo bc mine had burned up from age. I always self checkout when its available and in a hurry visioning a flooded basement I scanned every item in my cart and payed with a in-store merch card upon wich an employee had to scan their badge and survey the list of items and confirm my identity tied to the card ( a system far more strickt than our own governments identy conformation for voting for president) to complete my checkout. Exiting the store I realised I forgot a plastic bag full of items I had purchased. Met by the young lad who had completed my self checkout with the bag and began the trek to the vehicle when I was approached by a tattooed man wearing shorts who was very odd in nature and talked very fast asking me if I had fully payed for the sump pump. I dont shoplift, in fact I have never stolen anything in my life to my knowledge as i believe people work hard and earn what they have. I began checking my receipt and behold the creepy weird guy was correct the item did not scan properly and I became aware I needed to enter the store and pay for this said item. Upon realizing this he gave me two options either i follow him to his "office" in the back for some unsaid reason or I deal with the cops. Now I know my rights but this fella had me sideways as being deemed a thief and the cops were his blackmailing subject to get me to follow him. I even asked the creepy guy if I could just pay for the item as it was obviously a simple mistake and I'd fully intended to make the situation right and pay for them item. This man blatantly lied to my face and said he just wanted me to sign some paper that would ban me from the property and kept using the threat of cops to ensure compliance. Now pretending his printer didn't work he obtained my personal information as I was compliant because I did not purposefully intend or try to shoplift in anyway. Not long after a policeman arrived at the door of this musky creepy room and began putting me in handcuffs and emptied my pockets the whole 9 yards. The real crime that happend at this location is the lies and trickery laid forward by the creepy guys false words and blackmail antics for compliance. Upon watching the video even the cop saw that i did infact appear to scan the item. I left the store in a hurry and the item unpayed for was infact relevant, even now i agree and had I not been set sideways by this guys threat of an action that wasnt intended by force and deal with me or the cops type situation I would have remember my rights and freedoms as an American citizen and politely walked the mistakenly unpaid item back into the store and went on my merry way to somewhere else, preferably a location that doesn't threaten customers in an uncanny fashion as a criminal for an simple mistake I willingly wanted to correct as the integrity of the situation was the right thing to do. Long story short because the store accused me of theft the cop had to take into account both sides and without judging the outcome I was issued a citation and sent on my way.

HOME DEPO - please spend more time training your employees standing next to the self checkout to identify an item accidentally not scanned vs whatever training this fella had by his lies and trickery, undermining my freedoms through blackmail and false depiction of an outcome that was his intention from the...

I ordered a 60v Toro battery for my snowblower from Home Depot online on 27 December 2021. I picked the fastest delivery option. It was to be sent to the St. Louis Park, MN Home Depot store for pickup. The order was supposed to be ready for pickup by 4 January 2022.

When we failed to get notified that the order was ready for pickup, I called the store for an update. Because I called, I learned (and apparently Home Depot did too) that the battery was not in progress of delivery because it had gotten mislabeled and FedEx refused to transport it (Li batteries apparently need special labeling). So the guy at the St. Louis Park Home Depot managed to identify the issue and told me the battery would be ready for pickup by January 6. My Home Depot account still says that’s when it will be available (today is January 12).

So I looked at the account and found FedEx apparently delivered the battery to a Home Depot store in Plymouth, WI on January 10!

So I called the St. Louis Park Home Depot again and asked him if they had the battery. It turns out they did NOT and that it was actually delivered to the shop in WI. Again, Home Depot was apparently as unaware of this failure as I was - until I told them what happened.

The response from the Home Depot store in St. Louis Park was that I needed to call the Home Depot in WI to find out if they really had the battery and then to work out getting it sent to the right Home Depot. I asked him why Home Depot can’t do that - I’m just the customer. The guy told me repeatedly that they can’t make the call - I had to do it. What terrible service! Tell the customer to solve their problem???

So I called the store in WI. We went over the story again. But the person there said that they did not receive the order. I pointed out that my Home Depot account product tracking says they did (at leaset according to FedEx). She was nice, but told me I needed to talk with someone from Home Depot online. She gave me their number.

So I called them. I had to tell the story again. The rep was nice and apologized. She called the shop in WI and confirmed my story - and the fact that that store never received the product.

I asked if they couldn’t just send me another one. She offered to cancel the old order and make a new one. But then discovered they are unable to order any batteries as they were no longer in stock!

By now I just asked if I could cancel the order (my order info on my Home Depot account said that it is not possible to cancel the order). Thankfully, it was possible. The order is cancelled.

They said they will refund us the $376 we were charged. “You should receive it in the next 3-4 days.” I couldn’t help but say, “I’ve heard that before.” I just hope they manage to reimburse the money to the right bank account.

Home Depot proved utterly incompetent in processing this online order. They didn’t even know things were so far off track. I spent several evening hours calling and then trying to get past the bot who makes it a challenge to talk with a human who can actually help. The whole experience was awful. Buyer beware.

They said they will give me 10% off if I choose to try and order the product later.

I think I’ll look for it in another...