DoubleTree by Hilton Hotel Minneapolis - Park Place — Hotel in Saint Louis Park

The positives: the location is convenient lots to walk too in terms of shopping and restaurants. The gentleman who checked me is was super friendly and kind I wish I got his name or could have dealt with him primarily.

Negative: One of the girls who worked at the front desk who I dealt with most of the time was so unpleasant it was borderline painful. I literally have a laundry list of interactions the make it seem as a guest of a hotel I was problematic to her. the vibe was so uncomfortable and weird I would literally not stay at the hotel again. I work in hospitality as well full time and to disappoint me is difficult because I’m able to distinguish inconveniences from problems. So to start off with I had to come back because my keys didn’t work right after I was issued them and she made it seem like it was neglect on my behalf. Literally didn’t smile not once. The drain in my shower wasn’t working so I called the front desk and again had an incredibly un memorable conversation with her about it. The maintenance guy was kind and able to resolve the situation in 10 minutes. I ordered room service and there was a really sweet lady who was delivering the food but unfortunately it was just her alone so it took over an hour. I called back to the room service line and nobody answered so I called the front desk and again nobody answered ( I was only calling to check the status) When she dropped off the food she apologized for the delay and I told her I was just checking in on the order was all and no worries I understand she was very sweet and still ensured I got a warm meal even though she had to deliver after they were closed. She said the girl at the front desk saw me calling but because she dropping off deliveries she couldn’t get to the line. Why the lady at the front desk couldn’t answer and explain that to me was negligent. I ran out of water so I went down to the lobby to ask if I could have a bottle from the front desk since I didn’t see any vending machines on my floor. She literally had cases of regular pure life water behind her and she said no. I explained they gave me 2 at check in so why no lol and she said that the guy who checked me in didn’t even have to do that and I’m not entitled to water, okay cool so like I put a 150$ deposit down on the room and I have another guest checking in can I get their water? She asked me my room number and then said no. I literally would have paid $50 for a bottle of water I just wanted to drink water bro after beefing with me for 5 minutes about it she said but you can buy water from the hotel shop…. Omg why wouldn’t you explain that to me okay cool I said so I guess I’ll go get my wallet (literally didn’t even offer to let me charge it to the room) I get my card get 5 bottles and a coffee and then there she is now ringing me up like I literally cannot avoid her to save my life. No conversation no nothing I’m like this sorry person the energy is awful she doesn’t offer me a bag and I don’t ask because anytime I have to deal with her I’m upset for real genuinely upset. I was a wedding planner for an event and I had people book this hotel which was embarrassing. The whole bridal party had rooms and family and I get it’s a cost effective place to stay but it costs nothing to be kind and hospitable when it’s also literally your job and you’re paid for it. Side note the wedding party had issues with this individual as well and I felt responsible and apologized to them like I’m a representative of Hilton

Moral of the story I cannot recommend this hotel and I would honestly look around at other options. I would downgrade quality just to be treated in a...

Stayed at this hotel overnight while moving our daughter into college. Arrived in the afternoon and check-in process was smooth. Dropped off overnight backpack/pillow and 2 items in frig after check-in and left the hotel. Returned around 8:45pm after being completely exhausted from our 6 hour drive, the heat and college move-in. Turned on bathroom sink to find spouting/running brown water, and shower faucet spouted black/purple'ish colored water. The water in both eventually ran clear. Looked on bed and observed on unknown bug near the corner of one of the pillows, on the sheet/duvet corner. Immediately, removed items from frig, gathered our backpack, and went to front desk where we spoke with Quentin Cooperwood and another male (unk. name). Explained the situation, showed them the photos I took, and told them I am not comfortable staying in a room with possible bed bugs. Both were apologetic, moved us to another room, and said they would need to contact "engineering" to determine if the room had bed bugs and they would contact me later in the evening to let me know their findings. Rec'vd a phone call about 15m later, and was told they do not know if it was bed bugs or not - they would be contacting someone the next day to determine. I was then told I would be contacted by phone and/or email the next day to let me know their outcome. Two days later - I have yet to receive a phone call or email from anyone. ||||Although we were moved to another room, we discovered the beds were horrible - very lumpy and uncomfortable, one of the beds was slanted downwards, and the room had a dusty odor. Immediately checked out the following morning as soon as we could. Had we have not had plans the next day to tour other colleges in the area for our son, we would have just made the 6 hour drive home that night rather than staying at this hotel. ||||I returned home and wrote an email to the "manager" Quentin Cooperwood, and cc'd HiltonHonors@hilton.com - and have yet to receive any response or acknowledgement of my email to them. ||||Whether it was bed bugs or not in the room - we arrived home and immediately did all laundry. ||||For the price of $160.00, this hotel was disgusting and I would not recommend...

Staff was very nice. Restaurant is over priced. I've stayed here a couple times in the summer during years passed. Apparently in the winter they shut off all the AC units. Not a problem, except for the rooms are like 80°. There is a sign next to the thermostat that says if you're too warm, shut off the heater and open the window. We did that. Problem though, the windows only open about 3", and the pressure inside the building is great enough all opening the window does is allow the even warmer hallway air to rush under the door and out the window. The air pressure was strong enough the door to the room wouldn't close without pulling on it. You could hear whistling sounds and feel the air rushing under the door only when the window was open. Each room has a box fan in the closet. So we opened the window, put the fan on the window ledge to try and pull air into the room. Stuffed a towel under the door to stop the warm hallway air coming in, and turned on the bathroom fan. All that, plus being a legit snow storm outside, and the room was only cooled down enough to be barely comfortable.

With that the first night, and the bathroom sink drain leaking onto the floor, they did move us to enough room a floor above ours. It really did not help with the heat, but the sink at least worked properly.

Staff was super nice about it and made everything painless, but still, the building has fundamental issues with heating and cooling that made for an almost impossible night of sleep, and they seem to know it with the signage and fans in each room. But without that being addressed, I'd avoid it during the winter months.

UPDATE: Hilton responded and asked I fill out their form so they can investigate and make things right. If you've read this far, you can see I'm detailed. They had a delayed response and basically all they said was "Unfortunately, due to insufficient information, we were unable to determine from your message how we may be of assistance. I request you to elaborate your concern so that we can assist you with best possible resolution." I'm sorry, if you're a Customer Care Specialist and can't come up with any ideas how to assist after such a detailed message, that's...