Roti Mediterranean Bowls. Salads. Pitas. — Restaurant in Saint Louis Park

I am writing to express my disappointment with the experience I had at your Saint Louis Park location on [date of visit]. As a regular customer of Roti Modern Mediterranean, I have always appreciated the quality of your food and service, but my recent visit was a significant letdown.

Firstly, the portion sizes were noticeably smaller than what I have received in the past. This inconsistency in serving sizes is frustrating, as it does not provide good value for the money spent. Customers expect to receive a consistent amount of food, and unfortunately, this was not the case during my visit.

Moreover, the customer service was far below the standard I have come to expect from Roti. The staff appeared disinterested and lacked basic courtesy skills, which contributed to an overall unpleasant dining experience. Friendly and attentive service is a crucial part of any dining experience, and the poor service at your Saint Louis Park location is unacceptable.

I urge you to address these issues promptly to prevent further disappointment among your customers. Consistent portion sizes and proper customer service training for your staff are essential to maintain the reputation of your brand.

Thank you for your attention to this matter. I hope to see significant improvements during...

Two stars for the food--usually delicious, today cold and not much in the bowl and a few bones and tough pieces. The service is a one star. Half the time, the young employees act like I'm interrupting them. The young woman who waited on me asked me what dressings I wanted. I told her I was getting the sample plate, and it came with a bag of all of them. "Oh, that's right." Two steps later down the line in a completely uncrowded queue, she asked me again. I told her again. She asked me what I wanted on the other salad. I told her I wanted them on the side. When I got back to work, there was NO dressing for the salad. The young woman at the cash register didn't know how to make change, fumbled my change and sort of threw it at me. Another customer picked it up for me. That's my last time at this store. I am very disappointed. Don't even try to order on line and change your mind about anything. CORPORATE has to cancel the order and the credit card payment, and that took me a message to corporate, two texts to the manager at the St Louis Park location, and two telephone calls to the store. ...

Stay away! This location is a mess! I love Roti Grill so I've given it 5 chances in the last few weeks. I use the app and the food has literally never been on time, or even being prepared when I arrive ( usually 5-10 min after when it should be ready ). One time they even had no rice, which is the backbone of their menu. Today was my breaking point. I arrived 15 minutes after the app said it would be ready and when I checked with an employee I was told they were completely overwhelmed and couldn't tell me when it would be ready or when they could even start making my food. All while people in the super long line continued to be helped. I asked for a refund , but the employee turned around to help another upset customer and walked away to make their order. After 10 more minutes of waiting I had to leave without food or a refund to get back to work on time. Why have an app if it can't accurately estimate time when ready for pickup? And why have an order ahead app if they don't even start the order until you arrive and ask? I work with a tight work schedule so I won't be back since I can't...