We had been considering replacing our bed for several years and had stopped in several competitors' show rooms looking at various options. We found most of the sales people to be pleasant, but lacking in knowledge about the beds they were selling. We also experienced some that were extremely "pushy" and that is a huge turn-off to us.
We went to Mattress Firm and spoke with Aaron. We were immediately impressed with his expertise not merely on each bed, but also, on which features would be best for us. He began by asking us numerous questions which he told us would help him recommend the "right" bed for us.
He then had us try out three beds and informed us of the advantages of each. He then suggested we take whatever time we needed to make our decision. Never did we feel pressured as we had at some competitors' stores.
After asking some additional questions which he answered to our satisfaction, we purchased one that he had recommended. We were pleased with his follow-up to ensure the bed had been delivered and set up as promised. We love the bed and its features and are particularly pleased with the terrific service provided by Aaron. Without any reservation, we highly recommend that others speak with him when in the market for a new bed that will help provide a great...
Read moreOh man. We went in to just look around, since it's where we started our bed search. I didn't need a bed today. My 13 year old bed made of bowling alley pizza crust was enough for me. My back pain has become a part of the family now. And my boyfriend's snoring and sleep sweat just adds to the atmosphere. But that John (Juan). He's a smooth talker. Tossing in great deals, having us test out mattress after mattress until we found one we both liked. And we are probably the most indecisive people on the planet... John had quite the task ahead of him. Took the man less than 20 minutes to convince me, who essentially is content sleeping in a cardboard box, that I needed a mattress today. Man, what charisma! Truly a gent. And now my old man body will be somewhat soothed sleeping on my fancy, affordable, temperature cooling, new bed, all thanks to...
Read moreI've done a lot of research on mattresses before this purchase. I walked into the store knowing exactly what I wanted. After chatting with Joe, he understood what I was looking for and showed me a few in the same category. THIS is the reason I wanted to buy a mattress in person. I could have spent the next year dealing with returns with an online bed. Ain't nobody got time for that
I ended up ordering a mattress that was similar to the one I had in mind, but a size up. I also got an adjustable base because I've realized that I never want to sleep flat again. 😀 I'm excited for my enormous bed to arrive this weekend. They will deliver it and take away my old mattress. This is good because I had no idea how I was going to deal with that 😆...
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