Verizon — Local services in Saint Louis Park

I do not know how else to get Verizon to pay attention. They recently stopped communicating before service interruption, and for three months in a row I’ve had zero warning. I called today to try to find out when interruption is scheduled; the first rep I spoke to couldn’t handle the fact that I was upset and hung up on me. The second promised to listen, then refused to listen and did exactly what I warned they’d do - they quit listening and tried to run straight to their checklists. I had just told them that I had been dealing with the same issue with a trade-in for over a year and that NOBODY would listen to me, and they did exactly what I told them everyone else had done - cut me off, talked over me, and tried to get me to do the same things we have already tried more than a dozen times. I ended up in tears begging this rep to listen to me and she would not shut up and pay attention. I switch to chat and after talking to five different people, EVERY ONE OF WHOM REFUSED TO LISTEN AND WANTED TO DO THINGS THAT I HAD TOLD THEM WOULD NOT WORK, a solid five hours after I initially called to get help, someone makes yet another promise that I know won’t be kept. The app kept kicking me out of the chat, and I told I don’t know how many people that I am autistic, I am overwhelmed, and I need help that nobody is willing to give me. I’ve been a customer for nearly 20 years and I should have a manager on my phone trying to make things right. I cannot get a soul at Verizon to care about the unbelievable stress they’ve caused. This experience has been so miserable that I am actively shopping for a different carrier. Verizon is evil, and they do not care what kind of nightmares they cause.

EDIT: The store tried to help - they finally got packing materials and a label - but my bill was not fixed. They said they had to transfer me to Verizon corporate and promised that I would speak to their direct contact and wouldn’t have to repeat myself or sit on hold for half an hour. I have been in the phone with corporate for 20 minutes, I am on hold, and I have just been told that I was lied to about how much I would owe. I have heard the same thing over and over again for the hundredth time from someone who will do NOTHING but repeat the same thing over and over again. Nothing is getting fixed and every single promise I have been made...

visited store on Monday morning to look at new phone for my wife. Called them shortly after visit to inform them she wanted the phone and we would return the next day to buy it. Sales person wouldn't working again until 3 days later. We informed him of our decision, and we would be there when the store opened on the day he was back & he said he'd put the phone we wanted aside. When we arrived, the phone was out of stock. We were told they do not 'set aside' phones. Why tell us that if it was untrue? Ordered a phone which wouldn't be available until the following week. We left disappointed. Stopped at Costco to inquire about availability. They had the phone in stock. I bought both our current phones from Costco and was happy with the results.

I called the Verizon store to cancel the order. Sales person who answered - not the person we'd dealt with originally - told us they couldn't cancel the order. Without the cancellation, we couldn't buy the for my phone for my wife's line from Costco . Sales person then proceeded to explain to me why I shouldn't buy from Costco. I asked if there was a way to cancel the order, he said call customer service and try. He said I'd be lucky to even get through to them.The conversation rapidly descended into hell when the sales person repeatedly cut me off mid-sentence to argue with me. After asking him three times to stop, he told me I was being rude and he was ending the call. His parting shot was "When your phone arrives, I'm going to immediately cancel the order, and I won't sell it to you."

Ultimately we were able to find a way around all the issues. My wife has her new phone from Costco. She's pleased with her phone; we're both pleased with Costco's service, and the service from Verizon Customer Care, which is nothing like the attitude and (lack of) service we received at this Verizon store

I will NEVER set foot into another Verizon store, again. After 20 years as a Verizon Customer I deserve the respect due any customer who walks into a store to purchase something. I will by my merchandise at Costco or at Apple Stores. Both have the product and both have far greater customer skills than I experienced from this retailer.

If you want respect, service and honesty, take your business elsewhere. These people are permanently out of stock on...

I called this Verizon store and spoke with Max who  courteously answered general questions I had about phones. When I asked him about the cost of new service, he gave me a ballpark figure, and then  suggested I come into the store, as he had customers to wait on. By the time I came to the store there were no other customers. Max identified himself to me and answered my questions about the Pixel phones that I was interested in and was also helpful about the new HTC u11 phone I'd read about. He researched the phone and told me that it wasn't scheduled to arrive for at least a couple of months, if even then.  At some point Jeremy began to insert himself into our interaction. He began using hard sell tactics about phones and plans. Knowing absolutely nothing about HTC's new phone, he pontificated negatively about it. When I said that I might wait for the new phone and clearly appeared not ready to make a decision to sign on, he became increasingly rude. Eventhough I specifically said that I planned to switch to Verizon, he insinuated that I'd wasted their time for 30 minutes.  There wasn't one other customer at any point during my visit. He kept grilling me as to why I came into the store. It was demeaning to me and, in my opinion, to Max who had written figures down for me regarding plans. He said that I 'might as well throw those papers out'! As much as I got excellent information and professional service from Max, I do not wish to see or hear Jeremy again, and I do not plan to go back...