Urban Wok — Restaurant in Saint Louis Park

First visit. l Tried the create your own, the pre-created and wings. Portion size for one dish was ridiculously small, other was fine. Staff was very friendly, helpful and tried to make everything right.

Clerk had to come around and help with the ordering process. It didn't go smoothly. I was charged for everything but we found later what actually printed for the box label and what showed on their order screen was missing items and the dollar totals didn't match my receipt. I was shown their screen, and had the box label. They didn't seem to recognize the mismatch.

Rather than redoing the incorrect order, they just brought out some chicken chunks 10 minutes after they brought out the dish. They forgot about the wings. They came over to the table to asked about one of the entres they had helped input. One of the specific problems was the orders printed without the protein that was ordered and paid for.

Fortunately I was there at 11:00 and no customers came for the first half hour. So they had time for the 15-minute ordering process and then the 15-minute cooking and adding items. With all the difficulty in placing the order I forgot to enter the TERIYAKI coupon code to get a free item.

It felt like it was their first day in business. Other customers eventually came and some had the same level of difficulty with the order entry process.

I asked if their soy was gluten free. The clerk explained that soy was made from soybeans and they are vegetables, so yes it's gluten-free. He apparently was unaware that 99% of soy sauce is blended with wheat. Fortunately, I don't have an allergy. A member of my family does. Urban Wok highlights how most everything is GF. I wanted to try the place ahead of...

Thanks to Urban Wok manager, Mark Toth, for making it right for us! We look forward to trying Urban Wok again!

Horrible experience all around starting with not taking online orders. When called, we were referred back to the website indicating no online orders were being taken. Get to the restaurant & zero people inside, including staff. We had to place an ONLINE order on a kiosk, still no staff. Finally 2 employees came out from the back to work on our order but never did greet us.

We chose to try UW because one in our party has celiac & they listed many gluten-free options on the menu. She watched the preparation & noticed many errors of cross-contamination, including putting the utensil used for the wheat noodles in the GF rice noodles. She no longer felt she could safely eat her entree, so we ended up getting her a meal at a different restaurant in the area that she knew she could trust.

The food was overpriced (our bill was about $100 for takeout for 4, which included the GF meal that wasn’t eaten) & very bland & not tasty at all. We came in expecting something comparable to Pei Wei & were very sadly...

Today (4/26/2023) I stopped into Urban Wok for the first time because I saw their sign for 75 cent wings and said why not. From the moment I walked in the energy of the workers was alive! Not only was the food extremely good but the workers are the reason I am writing this review. I came right in the middle of the lunch rush and it looked like a two man team at this point. It is rare that you see two workers so in sync to handle take out orders, dine-in orders, online orders and a huge group order at once. The gentleman working the front part of the kitchen was making sure everyone was getting their food as fast as they could while also communicating what was going on in case some orders took longer. The gentleman working the back end of the kitchen was flying as fast as possible to make the food (and again it was really good so he did a fine job!). I will absolutely recommend this location purely on the staff. Travis was one worker (per the name on my receipt) and I'm sorry I didn't get the other gentleman's name but kuddos to you both for running a smooth show during a...