Greg was amazing to work with. My PC suddenly shut off and I couldnt understand why. I came in with a self-built PC that I admittedly didn't have all of the specs on. Greg knew how to look for the problem, and he knew what pieces I would need to use for compatability purposes. Turns out the motherboard had fried something. Greg placed the order for replacement parts for me, taking out the confusion of not knowing what I was looking for or how the new parts may or may not be compatible with each other. He moved data from one from ssd (which was no longer compatible with the new motherboard we had to order) and got so much of my saved data, that I was convinced was just gone, transfered over. Greg was communicative via text and let me know what prices to expect, and while I was giving him the go ahead for most everything it really was nice to not be surprised by the invoice he sent when things were ready.
I expected the repairs might take a week as that's what I've come to expect, but Greg got my PC back in 3 business days.
It truly was one of the best customer experiences I've been a part of, and for such reasonable prices that I was absolutely...
Read moreMy PC slowed down and stopped on me. I contacted Greg and he came to my rescue. He kept me informed through the entire process. He didn't suggest parts replacement until he'd exhausted all software posibililties. It did need a new hard drive. He told me up front what it would cost, and it was very reasonable. He offered to save my files, he installed Windows and it's updates, created a recovery drive and made sure I understood everything he'd done and why. Very knowlegeable and professional. I'd trust him over the Geek Squad every time. Highly...
Read moreHe shares office space with Celtic Arts Junction Center which was a little confusing. Greg was very cordial. He seems more responsive by texts than calls.
My computer was not booting - he figured out the fan/cooler was not turning on automatically so it was overheating. Resolved within a couple hours. There was no diagnostics charge. The repair charge was... let's say less than the diagnostics fee that I saw posted for other places. Needless to say, happy customer and would gladly return for...
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