Ashley Store — Local services in Saint Peters

The designers Connie and Cassandra were a tremendous help. They found the perfect table I was looking for. The previous comment was posted before the entire Ashley experience was completed, so I am recanting my original 5 star rating. I ordered 2 sets of bedroom furniture on 4/10/2025. The order was delivered mid-May on a Saturday after waiting all day the "white glove" technicians/movers arrived about 8pm and didn't finish till approximately 10:30pm. The next morning I inspected the furniture, The bed did not match the dresser and night stand and was assemble incorrectly. I called the store several times to get this resolved. My messages were not returned and they kept telling me to call customer service. I had already called customer service. Besides being unhelpful and rude, they said the store had to do something. This went on and on for weeks. I also ordered 2 tables and 1 did not go with the room. I requested a refund and kept getting denied and got the same answer "there are no refunds". I would have even accepted a store credit, but this was not an option. I had no knowledge of this policy or the sales people ever communicating the no return policy. The 2nd bed arrived 2 weeks later. It was the correct, however only half assembled. There is a 4 foot large box of parts sitting next to the bed still. How this was missed...no idea. The 2nd "white glove" service was also kind enough to leave all packing materials in the living room, along with a few mystery black screws and washers. I called customer service again today (7/5/2025) and they knew nothing about exchanging the bed and the store had to make the request. I called the store AGAIN and was greeted by an unpleasant person Kat. As I was talking she placed me on hold without my knowledge, then the manager Prince came on the line. He was actually helpful and advised he would get the situation rectified. That remains to be seen. After my experience with Ashley, I will never buy from them again. The sales people were great at the beginning, but after they got their money...Ashley was unhelpful, unpleasant, difficult to deal with, and simply didn't care. Hopefully, Ashley will take this feedback constructively and change how they treat...

I will NEVER buy another piece of Ashley Furniture again. I was sold a high end recliner at an inflated price to begin with, until I went home and found some information from another seller that they are selling the exact chair for less than HALF of what I was sold the chair for. They did decide to price match and sell me the chair at the lower price, however once I had the chair delivered. The delivery guys showed up an hour and a half late, and rushed the delivery. It was delivered on a Friday evening, and I was out of town over the weekend I tried using all of the chair functions on Monday evening when I got home. The lighting on the chair does NOT work. I called the store to see if they could send someone out to either fix or swap out the chair if need be. The store hung up on me for using the word "Damn" in frustration with the responses I was getting. I called back again, and was put into an endless loop of being transferred to different customer service agents. I was FINALLY given a number to send a text message to. This texting system to submit a claim in the most absured thing I've ever heard of. I'm going to have to flip this huge heavy chair over to take pictures for this automated system in order to even start the process of a claim, on a chair that was delivered as faulty at the very beginning. The manager at the store told me over the phone that they are "Very clear" with all of their customers that they have to call back within 48 hours if there are any problems with the chair. This is a LIE! I was never told anything of the sort during my buying process. They LIE, they are NOT even remotely close to honest with they customers about pricing and they DO NOT stand behind the products they sell! This is the worst experience I've ever had with a furntiture company! DO NOT BUY from ASHLEY Home Store! Save yourself the frustration and buy from...

Came into this Ashley because my wife and I wanted to purchase some chairs for our dining table. Upon entering we were greeted by a salesperson and then left to look (which we appreciate). Upon finding the chairs we were interested in, we saw on the table that there was a breakdown of costs associated with each piece in the table set. The sign said that 4 chairs were priced at $150. So we found our salesperson and asked about buying 6 of them at ~$38/piece. She said that she could certainly ask and then took us on a tour of the facility that lasted 30-40 minutes trying to sell us things that we were not interested in. When we told her we were thinking of leaving she rangled us over to a desk and got her manager. We stated that 4 chairs were priced at $150 and the manager began instructing the salesperson to make adjustments to match that price for 6 chairs. However, the salesperson stopped the manager and then said “Oh that’s how they are priced as apart of a set, they can only buy them for $120 for 2 chairs. So this person wasted an hour of our time knowing full well that they would not honor the price they have the chairs listed for in the showroom. Why are you advertising pieces in a set for a certain price and not honoring it? If I want a dresser that is apart of a bedroom set, can I not buy it for the price printed on the signs displayed in your store? We decided to go spend the extra money on nicer chairs at a competitor who didn’t lie to us and...