Chadwick's Jewelers — Local services in Saint Simons

My experience was not a good one. I went to Chadwick's with a simple request. I wanted some diamonds taken out of one ring and added to another. They quoted a good price so I approved. It took a month and a half to set 4 small round diamonds into the ring. But then they decided they didn't want to set the remaining 3 baguettes into the ring. They said they would look for some other setting for the stones. When I didn't get a returned phone call I began emailing which is their preferred communication. Email after email nothing. I would send pictures of settings. I even told them to just fill in the openings where they removed the round stones but no. NINE months later they responded to my email of one pictures of a setting I had sent months before along with another price (a higher price) to make the second ring I didn't ask for. I passed. After ignoring me for nine months I wasn't going to settle for something I never wanted in the first place. I simply wanted all the stones together in the one ring. The sentimental value meant...

Very happy with the customer service I received. Went above and beyond. I was having trouble with a watch being set and they took care of it with no issues. Although I didn't purchase any jewelry it was very nice to look at and reasonably priced. I can't thank them enough for their hospitality and great customer service. Would recommend this...

I drove an hour to come to the store and they closed 30 minutes early even though I called in advance. There's no note on the door. No one is answering the phone and there's a message that says the voicemail is full. So I guess I will not be coming...