My experience was not a good one. I went to Chadwick's with a simple request. I wanted some diamonds taken out of one ring and added to another. They quoted a good price so I approved. It took a month and a half to set 4 small round diamonds into the ring. But then they decided they didn't want to set the remaining 3 baguettes into the ring. They said they would look for some other setting for the stones. When I didn't get a returned phone call I began emailing which is their preferred communication. Email after email nothing. I would send pictures of settings. I even told them to just fill in the openings where they removed the round stones but no. NINE months later they responded to my email of one pictures of a setting I had sent months before along with another price (a higher price) to make the second ring I didn't ask for. I passed. After ignoring me for nine months I wasn't going to settle for something I never wanted in the first place. I simply wanted all the stones together in the one ring. The sentimental value meant...
   Read moreVery happy with the customer service I received. Went above and beyond. I was having trouble with a watch being set and they took care of it with no issues. Although I didn't purchase any jewelry it was very nice to look at and reasonably priced. I can't thank them enough for their hospitality and great customer service. Would recommend this...
   Read moreI drove an hour to come to the store and they closed 30 minutes early even though I called in advance. There's no note on the door. No one is answering the phone and there's a message that says the voicemail is full. So I guess I will not be coming...
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