Appliance Source — Local services in Salem

My hubby and I bought a washer and dryer here and got a really great deal. However when wer got home and hooked them up, the dryer didnt work. I tried getting a new cord, called an electrician thinking it was maybe my breakers, because the dryer was brand new. After 3 days of fighting this dryer, an electrician told me the actual dryer did not work. So I called appliance source on a Saturday and they said we could bring it back on Monday. At this point with three small children and needing a dryer I emotionally broke down. Extremely frustrated..... the sales guy offered to come in on his only day off..sunday, after church to do the exchange.... AND THEN... he offered to come to my house to look at it to avoid me having to load it back up and take it back. So he came to my house, took the whole thing apart and spent over an hour working on it. He did end up fixing it, it was something small that happened when we moved it. I offered him a cash tip and he kindly declined. Talk about over the top costumer service... just an amazing human being....good man... thank you so much. I will and have recommended...

I bought a refrigerator/freezer on 10/9/20 it broke today on 10/16/20. They are both completely broken. My kitchen floor was covered in water from all the ice melting and the food in the fridge is bad. I called and told them all of this and they said that the soonest they could come out and look would be 10/23/2020. A week without a refrigerator! They said “sometimes in these circumstances the techs will come out sooner.” How often do they have these...

Bought a washer around a month ago, got a 6 month warranty. Today it started making all sorts of noises and stopped working. Called to use our warranty and they said it was $75 deductible! I’m sorry, I shouldn’t have to spend almost $400 to then spend another $75 in a month because you sold something more damaged then you thought. What’s the point of the warranty!? I’ll never recommend this place...