DICK'S Sporting Goods — Local services in Salem

I was needing to buy compression socks and was driving from the complete opposite side of town and had a very small window of time to accomplish tasks whole my son was down for a nap. Before driving there I called to make sure they had them. I was transferred to "footware" from customer service and was told yes we have them. I explained to her that I was looking for both the knee high socks and the thigh high socks and didn't want to drive if they didn't have them. She explained yes we have those. I drove all the way over there and walked back to footware department and asked where they were at. She told me they were up in the sports injury area. I walked over there and began looking and could not find them anywhere. There was a young gentlemen working in this department who was helping another customer and I asked him as well. He pointed to where they were exactly and I went there and there was only sleeves not socks. He paged on his walkie-talkie asking any employee who knew where they were at to help him....no response. I explained to him that someone at the store before I drove confirmed they had them and they worked in footware. We went back to footware together checked through all the socks and nothing. The girl who I had spoken to said "that's why I sent her up there because we don't have them back here...." I explained to her they don't have them up there and that a girl in this department over the phone specifically told me that you carry both knee high and thigh high compression socks before driving over. She explained "that was me. Sorry I thought we carried them, maybe we are just out of stock." I explained to her there was no shelf tag or spot missing where they should be. She then informed me the section was recently reset and they could of dropped the item. Really people?! If there is the chance of out of stocks, and you know a section was recently reset why would you confirm to a customer who was specifically inquiring about something that you have something without checking?! Plus you should of transferred my original call to the department that you sent me to when I got there if there was even a shadow of doubt so they could be the subject matter expert for there own area! I told her this at the store snd just got a very generic "because I have to" sorry, that very obviously was like whatever lady I made a mistake. Little does she know I needed them for a medical reason and I needed them right away and was relieved to hear they carried them after I'd already been on the hunt--that's the point of calling ahead! DO YOUR JOB in a more thorough manner. AND....just like I tell my employees at work: when and if you are wrong, OWN IT. There is nothing worse you can do to a customer that you've already screwed up with then to show no empathy for your mistake. Just simply horrible customer service and literally a complete waste of my time for the day. I did complain to the store manager and I explained that I wasn't looking for anything from them but that I more or less just wanted him to be aware that's the kind of service going on in his store. He explained that when she was "freed up," granted she had no customers both times I was back there he would talk to her. I went to my car and began searching places that carry compression socks in an effort to find them in my very small window of time I had left and looked up and saw the store manager walking out to sit on the curb in front of the store to smoke a cigarette....guess that smoke break was more pressing than your employee back there needing to be addressed?! Perception is reality folks when it comes to customer service. This first impression will be the last one for me. Wow...icing...

I went into the store several times looking at golf club sets. As a new golfer I wasn’t sure what I needed so I asked for someone who worked in the golf department. Both times, the employee that came was somewhere else in the store. Unfortunately, my first trip in to look for clubs didn’t end well as the employee, Caiden, seemed less than interested in helping a female golfer find the right fit. So, I left and decided to come back a few days later hoping I would find someone else working that day. Nope, Caiden was there when I stopped in the second time and my experience was the same. It was painfully obvious that he had no interest in helping me. In fact, he excused himself and left me standing there while he went to help a man who had literally just entered the department. There aren’t a lot of options when trying to locally purchase golf equipment, and as much as I didn’t want to have to drive to Portland to buy a set a clubs that’s exactly what I ended up doing. I spent $1400 on a set of clubs, and since I’ll also be needing shoes, a golf bag, and other accessories I’ll be ordering online with other retailers. I really hate that I don’t feel welcomed in the golf center here, and I have a feeling that other female golfers may have the same experience when dealing with this particular employee. Hopefully, a manager for this location will see this review and have a word with Caiden about how he treats the stores...

Really should give them one star but since I used to be a retail manager I'll give them two. No customer service and employees following us. Many products we looked at were on lockdown. We picked up a back pack off the shelf to look at and we set off a security alarm just by picking it up. There was a mature gentleman especially tonight who was watching us. After we bought all of our products we went to the car and sure enough he followed us outside. If he really thought we were shoplifting he should have come and made eye contact and greeted us and tried to help us. Not one employee greeted to help us while shopping we were just being followed and watched. It was not a friendly atmosphere the whole time you felt like you were on eggshells being watched as you shopped. No thanks won't be going again to a store who treats paying customers like...