Judy's Appliance Outlet — Local services in Salem

Horrible. BUYER BEWARE. Short Version: 2 refrigerators = 1 dead after 6 months, 1 worked on 3 times in less than 6 months. Treated like we are the problem.

Only days after our 6 month warranty ran out the recently manufactured stainless door-in-door LG stopped cooling. We couldn't even get an appointment scheduled without driving to their store and giving $80. This is after we spent almost $1500

You can see corrosion through the back plate of our refrigerator. I took a picture and showed it to another repair service. They said that I will probably be looking at another $300 at least because sounds like the coolant drained.

I felt like Judy's was irritated that I was calling.

We bought 2 refrigerators for our family from them and my father has had his worked on 3 times in less than 6 months. Over $1500 and feel like we got junk. Just went and bought a brand new fridge. Never going near that place again.

IMAGES: I removed the back metal cover so I could take better pictures. The refrigerator is being scrapped so I attached these so you can see what I was talking about. Ridiculous for a fairly new fridge. And horrible customer service.

I don't mind paying for the repairs. But it was less than a month after warranty and we couldn't get a repair scheduled until prepayment and then it would be several days out. They could have at least worked with us to schedule first.

EDIT 11/15/18: Found the receipt after I purchased a new fridge and this one was removed by Kelly's. The refrigerator was purchased in May. Not April as mentioned by company. Sadly I cannot upload any more pictures to show visual proof.

The call the owner mentions in response saying I never called back is untrue. I was told they needed $80 at their store. Fine, my father is retired and has time to come by. I work. Anna said she would talk to whomever does the repairs and figure out a time to come by. I figured that means they would let me know. No call back from them. And that is the kicker. Everything is our problem. The $80 was all they seemed to care about and I don't know how bad the repair bill would have been. The reason this whole review came about is because of the lack of response and effort on their part. Now I am being attacked by them saying I didn't pay my father for the fridge. How do you know what we do? The first refridgerator was paid in full to him. I bought it off of him because it was too large for his kitchen. It is "WE" because we are a close family. My mother passed away 2 weeks ago. This was the last thing any of us needed to be dealing with. And for that I am very sorry if he was short tempered when he came in after the lack of response for days.

My refridgerator was out for days. I know he was upset because a lot of money was spent and we were treated like we couldn't be trusted for another measly $80 that was coming. Maybe it was a mixup but i never received any attempted calls.

What kind of rotten business treats upset customers with accusations and petty attacks?

Read the snotty reply below from owner. Hilariously bad customer service....

After setting the washer up in my home, it wouldn’t fill with water I tried washing one load for over 8 hours. The very next morning I called Judy’s appliance and they sent one of their own services Technicians out within two hours. This service tech requested to take the washer back the shop to figure out what’s wrong. They kept the washer overnight, returned it saying nothings wrong. I am washing all my clothes before taking my old washer out and replace it with the new Judy’s washer again. I called and asked if I could have a certified technician “like JL appliance” come out to the house and checkout the washer, as it go through a full cycle (at my cost), they said no It will void the current 6 month warranty. I asked if their technician could come out and go through the complete cycle? that wasn’t an option that he was willing to grant. So I would tell anybody who is buying a Judy’s refurbished appliance with old/new parts “do not sign that contract” there’s no need for you to sign that contract. I am not happy but I will reconnect the washer and hope that it will complete a cycle without wasting clean water again. Because it’s failure to fill-up properly. It’s unusually Noisy, As if it’s costly trying to re-calibrate it’s water level. I informed them of all the above, they didn’t seem to concerned on there end but I am. I signed the contact because I was okay with the 6 month Warranty well the thing didn’t even last 1 hours. As of today Judy’s receives one star, because I can’t get a second opinion from a certified technician without voiding the current six months warranty , and because the washer didn’t pass the first washing cycle. I do want the set so I am praying that it works. If anyone has any ideas please post (because Judy’s not saying much that can help me), It’s a whirlpool washer with no agitator...

I Purchased a washer on 11-17- 2024. I had a six month warranty on it. I have a big family. The washer broke down February 4, 2025 we called they said the repair-man can come out but not soon they said if they can’t figure out what’s wrong with it that they could replace it with one in stock the repair man came out. He said he fixed it. He left within 10 minutes after he left the washer broke again. We called him and let him know. It doesn’t work is doing the same thing they said to order the part was going be be couple months but they have one in stock that they can trade out, they brought us a new one on February 14 Valentine’s Day they delivered it the washing machine looks exactly the same on the outside when you open it it’s only a 35 inch washer. Ours was a 48. We went to hook it up and guess what it’s broke too. I called them and told them that we paid the money for all this and the warranty and I’m about ready just to go buy a brand new one at Lowe’s and I want my money back. They told me they would have to charge me a resell fee of $75 I’ve never heard of that and it wasn’t in my contract that’s after I already had to pay the $59 for them to come out to fix the machine. I would not suggest you buy any items from the store Judy’s appliances sounds like it’s just a big hack and it’s a run around. I’m gonna let the better business Borough know about them. I’m also running a bad review here and I’m also gonna send it on the other page right on yelp people need to know about Judy’s. It’s not a good place they’re not taking care of their customers and not make sure the customers are happy when you pay cash for appliance and it doesn’t work you should get...