KAY Jewelers — Local services in Salem

I like the store. I usually get great service but today the guy working there seemed so angry. Any time I didn't buy something I asked to look at he seemed irritated. I asked to see two things. Not like i was window shopping asking to see a million things. I planned on buying my gf a gift today but today was the first time I left the store empty handed because of how he acted with me. I don't think I'll be back to that location. Which sucks because I buy all my jewelry there. I'm a card holder too. I just will not be treated like I'm wasting his time. He is getting paid to show me things. So that was super odd he acted that way. Isn't it his job to show me things without acting heated that I didn't buy the two items I was shown? I watched him act the same way with a couple other customers too. No telling how much business you lost today due to his attitude. I get that people have bad days but dont take it out on customers. He could have made $850 just from me today but I...

Bought a mother's ring from Kays. They said it was under warranty. A year or so later I lost one of the stones. I took it in, they said yes under warranty and they would send it out for repair. This was in December, finally in February we got a call it was ready. We drove the 45 minutes there and they did not have my ring. They didn't even know were it was, but proceeded to tell me it wasnt under warranty and we would have to pay. I had a few words and they said they would cover it. Got the call in March that it was done drove back and it wasn't even fixed!!!! They still have my ring. I will never do business with them again!!! No...

We had a ring set serviced, received a call that my ring was ready for pick up. Mind you I live an hour away, so when I got there they only had one ring out of the two I sent out together. I never received two separate tracking numbers for them but was told they were considered two separate items??? Ok fine. But why wouldn’t they tell me only one out of the two were ready. My husband got a call a few days later that my other ring was ready. This store opened at 11, when he got there at 1:30 there was no one there until 2:30. We got attitude when expressing how that was poor customer service and I will definitely not...