Planet Fitness — Local services in Salem

Disappointed, as a former member with Planet Fitness member. Upon coming in to sign up the two ladies behind the counter refused to set up an account. “It so much easier for you to do it online “ but we need you to check in here, they walk you to a tablet which just sends you a link (after completing I realized it was saying we took a tour, which we never did) when attempting to set up online, the fee is slightly higher but continued. We were going to set up our membership, but I don’t share my checking information, which I don’t use with anyone. I will use a major credit card for automatic payments. However, they insisted they would need two major credit cards on file for payment as a back up… I think it’s a bit excessive to expect two cards on file. (Excuse: so you won’t get a late fee if your first payment doesn’t go through) Considering I don’t carry balances on my cards but they want a back up. SMH! Especially after seeing other reviews of the payment issues. We left and set up a membership at a competitor without any issues. Actually, got free month for both of us and one free annual fee. This location isn’t as friendly as other our previous location or any location we...

The staff is wonderful and the gym is always super clean. It’s never terribly busy when I go but the only complaint I have is that it’s always so warm in the gym. There’s been times when walking around I feel warm air instead of cool air. While working out I always get very over heated and start to get lightheaded because there’s no cold air blowing to get cooled down between sets. It’s a gym so I believe it should be kept cold at the very least. When I go to the Salem location unfortunately I have to lessen my workout intensity or else I’ll get too over heated. I almost have to step outside to cool down because there’s no place to cool down in the building. I regularly go to the Salem location as well as Christiansburg and I have to say Christiansburg keeps a perfect temperature for a gym at their location. Ive spoken to other people about the issue of it being too warm at Salem so I’m certain I’m not alone. If they’ve only turn on the AC then it would be the perfect gym because both the staff and equipment...

I started going to this gym not that long ago, I have never had a gym membership prior to this one. I was so worried about not knowing how to use the machines properly, judgement, an overwhelming feeling of insecurity. Every time I have gone, the gym is SO CLEAN! This was a big concern for me, as I have an infant at home I was worried of bringing germs back home too. The staff does an amazing job of keeping everything very tidy. One staff member that stood out to me was Monique! (I hope didn’t mess up her name) She has gone ABOVE AND BEYOND to make me feel comfortable everytime she sees me. She answers all questions with enthusiasm, and takes the time out of her shift to explain everything to me. I felt very comfortable in her presence, and I can tell she is a major asset to Planet Fitness in this location. She is so sweet and I look forward to seeing her on my visits! Monique, if you see this, keep being you! You are amazing! Beautiful...