Verizon — Local services in Salem

Warning about 'Turning Off Auto Renew' on an iPad with Verizon.

I accidentally deleted the account when all I wanted to do was turn off auto-renew. Easy to do as the instructions are vague but that a different story. So, no problem I figured, I'll just call Verizon and they will be able to reverse it. I spent an hour on the phone, talked to 5 different people before I got someone who could reverse my mistake....

Nope, not for 24 hours. Why you ask? Because it had been more than an hour since I did it. It didn't matter that the reason it was an hour was because of Verizon's poor phone service, I still have to wait 24 hours. Amazing isn't that in this day of instant Internet access it takes any company 24 hours to do anything. That doesn't make Verizon look very competent in my eyes. But again, it was my error, but still... 24 hours? What are they using to run their company with? An old PC running CPM? Naw, even that old relic wouldn't take 24 hours to do something this simple.

There, I feel better now, can't use my iPad for a day but oh well, I can at least read a book with it.

UPDATE: We're sorry you're having trouble... Goodbye

For days now, several days, I have been trying to contact Verizon wireless. I can't get a real person to talk too. When I put in the phone number it just says, "We're sorry you're having trouble... Goodbye" and hangs up! Sure makes AT&T look good. I'm going to stop at the local store just for shits and giggles and see what they say. But this trouble has changed my mind forever about switching my phone to Verizon.

UPDATE: I called the local store and they said a new SIM costs $20! They suggested I call the corporate store and talk to someone there. So that is what I am doing right now... waiting on hold listening to BS on the phone. 5:30 waiting so far... 6:30... 7:00 Michael answers 16:40 He listens to my story and then transfers me to prepaid customer service... 18:20 Tayla listens to my story... SUCCESS! Account reactivated.

Boy that took long enough! Way way too...

After recovering my phone from the intersection (long story) thank goodness there was a Verizon cellular sales on the corner… I prayed quietly they would still be open… I had worked 12 hours today, and was running late, due to travel out of town that night… but my …. EVERYTHING was on my now crushed phone!

I could see them escorting the last customer out … and then locking the door! I ran to the door to greet Sales Agent Ryan Jones… who maybe could see the desperate look on my face… I’m not even sure if I actually said the words, rather just mouthed a hopeful “please”.

Ryan turned the lock and welcomed me in… I remember thinking “wow” as it was already 8pm…

Suffice to say that a destroyed phone, after hours, with no support, servicing a customer who couldn’t even recall his wireless PIN number in the middle of a moderate panic attack, would prove to be a daunting task … even for a guy who had obviously mastered his craft….Ryan was as steady as a rock, assuring me that he was here to help. He even let me use his personal phone to call my wife who was incredibly worried… and call her back a few times, actually to try to guess my pin# …

Undaunted, Ryan managed to wear down one tablet as the minutes passed, only to have another charged up and switched out before I even noticed, Ryan was so patient…

We had one last guess … maybe it was fate, or maybe he just knew his customer so well…. “Did you try your wedding anniversary?” … he said.

….I even ended up buying a Cadillac screen protector, (to go with my new phone that was now redownloadjng all my apps) just so I could pump up his commission… Mr. Ryan Jones had no idea I was happy to pay him anything he wanted… I HAD to have my phone! … but instead he even waived the setup fee for me…. And politely refused the Attaboy’ beer, I insisted was the least I could do… it was now after nine pm… my panic attack a mere memory, and I had my phone… My everything back …

Thank you Ryan Jones Sales Representative Verizon...

Had a big mixup with Verizon over an insurance claim; they ended up sending me the wrong phone so I decided to go to a corporate store where they could switch the phone out in store. I get there and there were only 2 employees that I could see. Finally, after 5 minutes or so, 3 more employees come out of the back. A gentleman gets me signed in and asks what brings me in. After explaining my problem, he said he's going to have to speak to his manager because he's never seen an issue such as mine. He comes back a few minutes later and let's me know that they're just going over the account notes. Minutes later, he tells me to meet him over at a counter so that he can take care of me. An hour later, we had ran into an issue with the way customer service had discounted the phone so the manager had to try and get around that obstacle. He finally came up with another way and starts proceeding with that route. 10 minutes later, he runs into another issue. He said he had forgotten that something had changed and he couldn't do it that way. Then he tries to come up with another alternate method and is throwing out quite a few numbers. So many numbers that he even confused himself and couldn't get it right. He was saying that I'd have to pay a certain amount in store and then a credit on my account would really wash it out. I had my fiance and kids waiting in the vehicle the entire time so after an hour of waiting and still no fix, I thought it would be best just to call customer care and have them send me the correct replacement. The staff was really nice and I do feel like they were doing their best to help me; the situation was just unfortunate and we ran into several road blocks. I don't think it was their fault - if they're a corporate store then I feel like the higher ups need you give their managers more clearance to take care of issues. It's never fun being the person in charge and then not having the...