7 Brew Coffee — Restaurant in Salem

I really don't want to give a bad review but l've waited a month since the opening date and I'm just so disappointed. I have had 7 Brew in Florida and Arkansas as well as Christiansburg VA. I was over the moon excited about having a 7Brew in Salem my hometown. I expect the long wait and I can deal with it most days. But what I cannot continue to deal with is not once getting a drizzle in my cold coffee. I have gone often since opening and the employees 1. Do not know the menu, 2. Are exhausted and less than enthusiastic to be there, 3. Do not know how to drizzle a cup to save their souls and this has been every single time I've ordered. I spend a lot of money for a drink to not be made to my order, not just once, many times. I've had my daughter order and pick up my drinks for me and the same result.

PLEASE FIX THIS!!! I’m not driving to Christiansburg for a properly made drink. My caramel and/or chocolate drizzle are always sitting at the bottom of my cup in a lump.

I have attached my coffee’s from yesterday(free bag day) on the left and a picture of my other daughter’s beautifully made coffee on the right from her new stand opening in Enterprise Alabama. Why does every other store in the US get this right but not...

I would rate it higher but outside of the sparkle of "we're trendy" this place specifically, as ive not been to other stores, is incredibly slow. For a place that is purely a drive-thru and has only drinks. The speed of which it goes is slow. One can argue that it's made to order (mind you all coffee is made to order btw but i know some places are special) however even at the speed it was going its just slow. Personally when I spoke with the staff they were to busy talking about things, between them which I over heard but wont mention here for privacy, to hear me say anything. The one girl who took the order was nice though and patient and listened. None the less while the coffee is slightly better then your chain style coffee the service is not worth it. Maybe ill give it a chance one day down the line again or try a...

They've been offering "community hours" with free drinks to help train their staff before their official opening on Sept 6, 2025, which is a great idea (those who complained about their drinks being wrong should give them some grace since everyone is in training). The order takers I encountered have been upbeat and motivated. The work environment seems positive and it's nice to see them jamming to music while making drinks. The lines have been long during "community hours" but they moved along quickly - I never spent more than 5 minutes in line. I've tried four different coffee drinks so far and all of them have been excellent. I think 7 Brew is going to be a great...