Spirit Halloween — Local services in Salem

This is the worst store to buy costumes ,if I can only give 0 star I would ,dont go to this place if you want to exchange sizes the assistant manager is pathetic her name is Rachel ,she is bad to customers and there is also an old lady who look like a witch working in the morning they have no concerns ,they just want money ,what happen was i bought costumes for my children and spent 200 bucks but my other child costume is smaller than his size,so I went there early morning to get a bigger size but the manager named Rachel is not even approachable,bad store poor management,therenis a policy that oct 27 is the last day for refund ,not saying exchange,went on the 28 morning ,bought the costume on oct 27,not even 24 hrs since I bought it,not allowed to get a bigger size,not returning just change of size,it is unfair!if they want the kids happy they should give their sizes,this store is a scam!!bad with...

this is actually a really well put together store. everything was easy to find. everything was organized, nothing was actually messy which is always rare in a halloween store. my niece enjoyed stepping on all of the monsters lol. except one monster had a pumpkin for a face (on the left side when you first walk in) and like, kinda moved like a pigeon and we thought that was kinda funny. not sure if it was supposed to move like that lmao but overall great store and i'll prob come here again to pick...

Poorest customer service ever. From someone who work in retail I was really shocked. If you guys are going to have rules such as don’t open customer (toddler age) then should be sign up and posted where customer can see. Not by going to the registers, the guy with short black hair very rude. Even had a difficult time doing like 28 in cash and the...