Salt Lake Dental — Local services in Salt Lake City

Please read full review BECAUSE Salt Lake Dental is superb and surpassed my expectations. My fear of dentists have been very real ever since I was a kid. Which followed into adulthood based on experiences at previous dental offices. Even when I was pregnant with my son I got half of my mouth fixed(at another dental office which is currently out of business) and never went back to get the other half done based on that experience I had there. From a young age I have had bad teeth, when I was younger my whole mouth was full of silver teeth. So going into adulthood and never being properly taught or shown how to take care of my teeth created a huge problem. I originally called Salt Lake Dental due to a tooth ache on a weekend. They were willing to book me for a fair price on that Saturday. Knowing I did not at the time have dental insurance I decided I would push through the pain for one more month before my insurance kicked in. They notified me on that phone call that they would accept my insurance (because I knew what dental insurance I would have and the date it would go into affect.) We scheduled my appointment after my insurance would go into affect. I was able to text them my insurance information. They have been super accommodating to my schedule as well with being open on Saturdays. I was hesitant at first when I went in for the tooth pain. I was unsure if I was just going in for that tooth or if I would make them my primary dentist. At the appointment we checked the tooth of concern. And I had expressed my concerns with dentists and my fear of them to the dental assistant. She was super helpful and reassuring that I asked her to just do all the X-rays needed for a full dental plan rather than just the one tooth. The dentist was super gentile and made it such a wonderful experience even though we couldn't save the original tooth of concern. He looked at my X-rays with the dental assistant and we came up with a manageable dental plan. So over the next month I was in their dental chairs almost every day that I had off of work getting the rest of my teeth fixed. I am not good with names but everyone there (not just everyone who helped me) is super friendly, professional, understanding and helpful. We worked on my right side of my mouth and then I actually went back for the left side (which I probably wouldn't have done if it had been a bad experience). I brought my child with me to each appointment, they have always been so kind but understanding to my child and situation. They have been so spectacular that I even asked if I could make them the primary dentist for my child too. So far so good. The men and women here have restored my faith in dentists and having dental work done. Its been a few months with my fillings and no complaints. Not to mention they have been so transparent with everything that by the end of each appointment when they ask if I have questions about the appointment or treatment that I usually only have one or two questions. They are extremely thorough about everything. Needless to say I am grateful I made that phone call when I had tooth pain, because now I have had almost all the dental work I needed done. I no longer have pain in my mouth, now I am working on preventative treatments and working towards getting the two missing molars in my mouth replaced. If you are looking for a good friendly dentist with a steady hand and respect I suggest Salt Lake Dental and the professionalism of...

Unfortunately I went from a great first visit to liking Salt Lake Dental less and less over time. My first visit went well; one of my teeth was a little lopsided (I ground it down) and the dentist fixed it for me for free! It was amazing! For that reason, I kept coming back and have been going here every 6 months for about 3 years now. But each additional time has been a bit frustrating. First, I'm pretty sure they hire fresh dental hygienist grads. This wouldn't be so bad except: often times it hurts when they clean my teeth, I've choked on my own spit/the water they spray in multiple times, and I have never, ever had the same dental hygienist twice. I also see 3 people on average when I come here. A dental hygienist, dentist, and one other person whose job I'm not even sure of. I'm constantly sitting in the chair waiting for some different person to come in and do a different step. At past dentists, it's only ever been 1 hygienist and 1 dentist. At my old dentist (in a different state), I used to have a hygienist I would specifically request since they're such a big part of the experience! I can't do that here for above reasons. Finally, I needed to reschedule my latest appointment and they've now implemented an AI assistant on the phone. The PHONE. The phone is supposed to be the 1 place you can use to get an actual human. Anyway, the AI asked me what date would work. I suggested 3 dates, all of which it said were unavailable. Finally I just said I would take whatever their next available appointment is and the AI said, "Sorry, we have no appointments available." Are you serious? You made me spend 10 minutes talking to you just to say nothing is available? AND there was no option of talking to a human. I had to leave a message with the AI asking to reschedule. For all these reasons, I'm going to...

Please take time to read the recent reviews—many of us have had similar experiences. I visited this office in September and October 2024, and before agreeing to services, I was clearly told what my insurance would cover and what I would owe. Based on that, I proceeded with services. Eight months later, I was blindsided by a bill for nearly $700.

When I contacted them, they admitted to multiple billing errors (mis-posting payments and incorrectly billing insurance). Despite acknowledging their own mistakes, I was still held responsible for the full amount. What’s worse, the amount they claimed I owed kept changing, and the entire process dragged on for a couple months.

But the most disturbing part? They offered me a payment plan to pay them the money I suddenly owed, or they would give me a modest discount if I paid in full. At this point, I was dealing with their incompetence for a couple months and wanted to wash my hands from them and asked to pay up front. I was about to give them my CC info when they suddenly RESCINDED that offer and said they would only honor that offer if I signed a statement that I would not give them a bad review. It is in complete bad faith to tell me I could get a slight discount for an upfront discount, and then when I agree, make it contingent on a promise not to leave a bad review. Until that moment, I hadn't even considered writing one. That level of coercion and lack of accountability is simply unacceptable.

You have many options for dental care in town. Do not take the risk of being misled about your costs, chased down months later, and pressured into silence. Learn from my experience; this kind of egregious incompetence and unethical behavior should not be rewarded. I'll be submitting a formal complaint next. Thank God I have the paper trail that has documented...